30 November 2008

UPDATE (as at 3.30pm Malaysian time): Bangkok Airport Closure – AirAsia Mounts Further Rescue Flights

By AirAsia

The Survanabhumi International Airport will continue to be closed until 1 December 2008. As such all AirAsia flights to and from Bangkok have been cancelled.

AirAsia is pleased to inform guests that we are mounting a rescue flight from Kuala Lumpur to Bangkok on Monday, 1 December and Tuesday, 2 December. The flight will depart LCCT Sepang at 4.25 pm Malaysian time and will arrive at the U-Tapao Navalbase in Bangkok at 5:30 pm Thai time. Please note that the flight departing for Kuala Lumpur from U-Tapao at 6.00 pm Thai time, will be for guests who have been stranded in Bangkok for the past few days.

AirAsia Rescue Flight

AK886D Kuala Lumpur – Bangkok (U-Tapao) 1625 (departure) – 1720 (arrival)
AK887D Bangkok (U-Tapao) – Kuala Lumpur 1800 (departure) – 2105 (arrival)

Guests have been notified by phone. Alternatively, guests who wish to board these flights urgently are advised to contact AirAsia’s dedicated 24-hour emergency hotlines at +662-5159999 in Bangkok or +603-86604554 in Malaysia.

Outbound guests from Kuala Lumpur to U-Tapao will be transported by bus to central Bangkok free of charge. Meanwhile, guests flying back to Kuala Lumpur will be provided complimentary bus pick-up to U-Tapao from the Novotel Bangna Bangkok, 333 Srinakarin Road, Bangkok.

Due to limited facilities at U-Tapao, guests are advised to assemble at Novotel Bangna Bangkok at 10am for checking in.Please do not proceed directly to U-Tapao as the limited facility does not allow us to perform check in there for our guests.

Please note that guests will be accepted on the flight subject to availability of seats.

Attention AirAsia GoInsure Policy Holders
AIG Travel Assist is available 24 hours a day to assist AirAsia guests who have purchased AirAsia GoInsure Travel Protection. If you require information about the current situation in Thailand, need help in obtaining accomodation or other forms of travel assistance, or want to file a claim, AIG Travel Assist is here to help. Please call +60327725622