AirAsia has been around for six years, and sorry to say I have only started using AirAsia 2 years ago even though I travel alot. I heard people condemning AirAsia yet they board on AirAsia again and again.
AirAsia gave me a bad impression tho’ because my first trip using AirAsia, my flight was delayed three hours. ( I would have earned the RM200 rebate if it was on that time.) I have only used AirAsia 5 times, but I would say I have no bad experiences with them. The staff in LCCT were really friendly and polite, service was great, the on-board chairs were comfortable, the stewardesses are helpful and I could sleep comfortably in the plane. I could not have ask more with the amount of money I paid.
AirAsia may not be recognized for great service, but one thing for sure, their price is not something to beat up. The “now everyone can fly” is not only a motto that allows folks from rural areas to fly, but allows them to bond as well! Family trips are a lot more affordable , couples and friends could go for holidays, young-starters entreprenuers could meet and expand their business and kids who study abroad could come home often! Let’s face it, AirAsia has done a huge part in the tourism Industry in Malaysia.