A few suggestions that could further improve AirAsia’s service and make our lives as customers better. AirAsia should offer the service that enables passenger to upsize their laguage allowance online just like what tiger airways does. Passenger could purchase the upsize(in addition to the 15kg) online with the weight they want. It will reduce check in time as passenger doesn’t need to make payment at the airport. AirAsia X passengers would also benefit from this as passengers tend to travel with more lauguage for long-haul flight. And many AirAsia X passengers connect AirAsia flights to other part of Asia. For example, a passenger travelling from Gold Coast to Guangzhou both with AirAsia X and AirAsia, he has prebooked the 20kg checked bagage for Gold Coast to KL but he has to pay for additional 5kg at the airport for KL to Guangzhou flight because AirAsia only allowed 15kg.
AirAsia should consider about the service so that passengers could prebook their bagage allowance on AirAsia flight also.
Connecting passengers will have to check out their heavy laguage and go through custom and check in again due to point to point service of AirAsia. Another suggestion would be to provide some check in desks for passengers who wish to check in early(with a small fee) for their connecting flight. I am not sure how the check in systems work but this could actually increase revenue. Some connecting passengers would like to hop to the city for a few hours and it’s better for them to check in rather than putting the bagage at the storage counter.
Above suggestions would benefit the connecting passengers. Connecting passegers will bring in a lot of income for the country. Therefore, it is a very important market segment.
I hope that AirAsia management staff could look into these suggestions carefully.