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30 September 2008

Penangites Left Out

By Nadarajan

I wish AirAsia would promote & have bargains on air fares for flights departing from Penang cause each time, its either from LCCT, Kota Kinabalu & Johor Bharu. What about us here in Penang? Its like we have to pay the so called ‘full fare’ as compared to our counterparts in the other states.

Also, on my frequent business trips to Bangkok via Thai AirAsia, I have noticed there are NO vegetarian food on offer. Is it too much to ask for a decent vege sandwich or even a cup noodle? Hope to see some improvements in the near future.

  • Seamus

    Hi Nadarajan,

    Thank you for your comments, I will pass on your food requests to my colleagues in inflight.

    Regarding the promo fares, for advertising purposes we have limited space so we group routes by our major hubs IE KL, JB, KK etc but all fares advertised in your local currency are available to you.
    So all promo fares we advertise in Ringgit for Penang routes are available ex Penang regardless of what hub they are advertised under.

    I can see how you formed this opinion so I will discuss with our marketing team and see if we can come up with a better way of communicating.
    Rest assured we do not want anyone to miss out on our low fares.

    Seamus

  • Shireen

    We have communicated this and are working on some vegetarian options for FD and QZ flights. Please bear with us for a moment.

    Shireen Chia
    Regional Head
    In-Flight (Procurement & Efficiency)