A notification to all guests about our Tianjin flights. We regret to announce that we have to temporarily suspend our Tianjin services from 23 Nov 2009 to 31 January 2010 due to adverse winter conditions and very poor demand, making the flights unviable. We expect to resume services to Tianjin from 1 Feb 2010.
We are sure a lot of you will have some questions, and we hope with the answers below will provide enough information for now.
1.Why is the Tianjin flight suspended?
AirAsia is suspending the flight due to adverse weather conditions. This is our first foray into the Tianjin market and to consider the weather factor, we have decided to postpone the route until Februrary for closer monitoring.
2.Will this be temporary? If yes, when will the flight resume?
The management of AirAsia will be monitoring and reviewing the case. As of today, we have temporarily suspended flights between 23/11/09 and 31/1/2010. Flights are likely to resume anytime between the first half of next year pending assessment of the current situation.
3.How will AirAsia compensate the guests who are affected?
Affected passengers will be given a full refund.
4.How has the affected guests been notified of the suspension of the Kuala Lumpur- Tianjin route?
Guests have been notified via email, and sms notification has been carried out.
We sincerely apologize for the inconvenience, and we will keep everyone updated on this.
Thank you for your kind understanding.