As a first time passenger of AirAsia, my maiden flight from Kuala Lumpur to Hanoi in May 2008 was a very pleasant one. The service (both inflight and on the ground) was excellent. I finally realized Hanoi that AirAsia will not be able to earn a prestigious award for nothing. The plane left as scheduled, and we reached our destination ahead of time, say about 20 minutes earlier. It was beyond my expectation that a modest carrier like AirAsia will be able deliver this kind of service which I hardly experience in bigger airlines.
Again, I flew by AirAsia from Ho Chi Minh to Kuala Lumpur in June 2008. Although the plane arrived a few minutes late (which is within the margin of tolerance), the pilot was able to make up for the lost time; our plane still arrived on time. I am impressed with the way AirAsia is being managed. The crew are all friendly and responsive. I feel with the nominal fare I paid I got much, much more that what I expected. I had a great holiday in Vietnam and Malaysia and I am happy that AirAsia was part of those good memories I will cherish.
I highly recommend AirAsia to all other passengers.
FRANKIE C. TUBIERA, JR.
Jeddah, Saudi Arabia