AirAsia Blog - Latest comments on What an Adventure!

In response to: What an Adventure!

Bipin — Fri, 28 Aug 2009 19:51:38 +0000

in 2006 we travelled to bangkok by air asia, we bought in advance got cheap tkt. keep it up

In response to: What an Adventure!

Nur Hafizah — Sat, 03 Jan 2009 19:15:05 +0000

Ct!found your entry here while browsing the blog! yup, totally agree with y'all for them to be more transparent in their advertisements and also to be more efficient with their cancellation notice. It will truly improve their customer service and customer satisfaction level. hopefully all of these could be achieved and materialised with the new call centre being build because it is always such a hassle and test of patience when trying to reach their customer service centre through the call centre. p/s don't forget to write about your trip to China when you get back from there next week! =)

In response to: What an Adventure!

Mohd Irwan — Mon, 27 Oct 2008 13:40:30 +0000

quite unfair for airasia to just scrap off the route or cancel their flight without prior notice. It happened to me once, for flight QZ7640 Jakarta-Johor Bahru and it was very disappointing. in the end, I had to purchase another air tix from Jakarta to Singapore, via another airline. I had no choice but still have to take QZ7640 since I frequently travel this route.

In response to: What an Adventure!

Lee — Tue, 30 Sep 2008 16:23:04 +0000

I think AA should improve on the cancelation destination issue. Since they are few customer manage to purchase the ticket Kch -BALI and BALI Kch, AA should take the responsible transfer all these passenger back to their destination. if not why in the first place you want to fly our malaysia to Bali from Kuching and you don't want to send them back to kuching .

Comeonlah AA, I fell pity these customer RM 120 or Rm 800 is also very burden for them. But 100 or 200 passenger back from KL to Kch is nothing for AA (or maybe you can charge them airport tax and fuel chargers) (seat free).

If AA can provide the transfer all the way, I bet with you, they will be your loyal customer in future.

In response to: What an Adventure!

Sun, 21 Sep 2008 04:25:14 +0000

I see that you took a tour package, next time you can try free and easy, its a lot better. :)

In response to: What an Adventure!

Dayang Siti Nurhasanah — Tue, 16 Sep 2008 23:54:39 +0000

my kch-bali on 23rd aug was the last direct flight. but for my return flight, AirAsia did reroute me bali-kl. the RM120 (inclusive of tax etc) was for kl-kch flight, as what they told me, my ticket was an economy promo so they wont able to reroute kch-kl for free. i didnt receive any notification on this flight cancellation, i only found it out when i browsed the same itinerary for a friend who last minute wanted to join, the screen show "Sorry, there are no fares available on this date". so i went to the AirAsia office to confirm on the unavailability of that flight. and it came out true :( it was cancelled. but i pity an ex schoolmate who i bumped into in the same flight kch-bali. he only knew about his no-longer-available-flight return bali-kch from us. when he reached bali, he only able to reroute his flight bali-kl-kch with an additional of rm800 ...

In response to: What an Adventure!

Chang Pong Tan — Tue, 16 Sep 2008 13:30:09 +0000

"RM120 is the airfare ticket only or already inclusive of taxes, charges & fees? Don't you think it's about time AirAsia disclose their prices in full in their advertisements instead of the phrase "...as low as RMx..." or "...from RMx onwards... to make them more tranparent?" - James Lim

I agree. I don't know why AirAsia chooses to advertise their fares in full (inclusive of taxes and what not) in Australia while they can't do it here.

In response to: What an Adventure!

Ponlakorn — Tue, 16 Sep 2008 13:11:47 +0000

You should to got a compensate for all rerouting, include of free AirAsia ticket bound from KL to origin airport also.