AirAsia Blog - Latest comments on Areas Of Improvement For AirAsia

In response to: Areas Of Improvement For AirAsia

Lee — Tue, 30 Sep 2008 17:51:39 +0000

Dear Anonymous ,

This trip back from Bangkok on 3rd Sep 2008 Bath 100 voucher can be used for almost 20 food outlet in the departure hall.

One more thing is I hope AA check in counter in @ oversea country like Bangkok, Singapore, Guangzhou can allowed early check -in like maybe 3 hours before departure time.

Because for 2 hours , sometimes we have to waste 1 hour waiting for check in, 20 minutes to immigration, we don't have much time for shopping. Please consider, Thanks

In response to: Areas Of Improvement For AirAsia

Lily Sui Chia — Tue, 16 Sep 2008 16:04:56 +0000

Safety of passengers on board while the aircraft is still refueling and the flight stewards/stewardess again and again always remind all passengers to switch off all handphones and electronic devices. Some passengers are stubborn enough not to heed the advise and I think it is a very serious case. I suggest that all flight attendants on every aircraft should be more alert enough to see on every passenger whether if there is any passengers with a earphone on means that the electronic devices is still on. I had this experience recently taking a flight from Kuching to KK. There is this young lady sitting on the same row as me and I noticed she had earphone on her ear and using her sweater to cover the handphone or an ipod. Immediately, I inform your crew on board, and she was being told to switch off but she ignored it. I continue to stare at her but she completely ignored it. This electronic device is on throughout the whole flight flying until we landed at KK Airport. Can you see the danger. Luckily nothing happens. Our life is at risk and I think we are an innocent passenger if it really explode while flying due to one careless mistakes of a stubborn passengers. FLIGHT CREWS MUST BE MORE ALERT!!!!I think more explanations or illustrations should be made known so that the passengers know the dangers and consequences. KINDLY LOOK INTO IT SERIOUSLY. TQ

In response to: Areas Of Improvement For AirAsia

Tue, 16 Sep 2008 07:29:05 +0000

Hi Yong and Lim,

Thank you for trying to contact us and for your constructive feedback. At the moment we are going through a transition period in line with the progress of our company where our call volume has doubled. Indeed we are aware and are upgrading the call centre and bringing in new web technology to deal with all the queries. We are glad to have you with us, and hope that you will bear with us through this time. Our Call Centre agents are doing their best, and we recommend you call us between 8.00am to 10.00am for us to better receive your calls. Hope to attend to you soon. Thanks.

Karman
Call Center

In response to: Areas Of Improvement For AirAsia

Mark — Sat, 13 Sep 2008 00:02:25 +0000

My wife & I are frequent travellers & we flew out of Coolangatta, Queensland Australia to KL, Penang & then to Bangkok. We find the staff very efficient & always with a smile. We normally fly Qantas over the years throughout Asia & we find AirAsia with its airfares excellent value & looks after its senior passengers with its preferential boarding. Congratulations!

In response to: Areas Of Improvement For AirAsia

Lim — Fri, 12 Sep 2008 03:23:12 +0000

Well we always get through to a machine on the AirAsia hotline and it is very frustating on a international line.Sometimes it takes more than an hour before you get through to a sales person who can help you.For example,i tried calling the number this morning from Indonesia trying to enquire about my domestic flight booking in Malaysia but have to hang up after 40minutes of furtile waiting with the machine repeating the same message of 'all our personel are busy due to the overwhelming response to our recent promotion'Any suggestion how we avoid this like a separate line to accomodate the overseas enquires.

In response to: Areas Of Improvement For AirAsia

Wan Fong — Thu, 11 Sep 2008 15:35:25 +0000

Speaking about group travel, I wish that the cabin crew can control the passenger's behavior to disallow them to place their bags for many seats so that their group could sit together. Its annoying, all it take is one auntie or the tour leader making sure that he/ she is one of the first one to get on board, then starts using his bag or other items to "reserve" seats for their members.I have sat on European Low Cost airlines, the passengers are more civilized and one would be embarrassed to behave like the Asians furthermore they would certainly be told off by the cabin crew.
Nevertheless, in Asia, if people don't behave, we might have to control them.

In response to: Areas Of Improvement For AirAsia

Thu, 11 Sep 2008 01:13:29 +0000

About 2 weeks ago I had to endure a long queue of guests checking in at one time. However I noticed that the next counter had no queue at all. The staff at that counter seemed to had been waiting for the next guest for quite some time. I asked if the staff at the next counter can help to check me in, unfortunately he could not as that counter was meant for another destination. However, I learnt from my colleague that a different counter cannot accept baggage to another destination and guests must queue at the correct counter to ensure that their bags reach their desired destination.

In response to: Areas Of Improvement For AirAsia

Anonymous — Wed, 10 Sep 2008 01:01:54 +0000

I was also caught in a similiar situation in Bangkok before like Lee. I was delayed for more than 3 hours and that time 'On time guarantee" was not implemented yet. Even though AirAsia provides Bath100 food voucher which is a good gesture but it is not even enough for a simple meal complete with a soft drink and you have to come up with more than Bath 100 from your own pocket due to no fault of yours. Moreover the coupon is restricted to only 4 outlets and the only reasonable outlet is Dairy Queen. Perhaps AirAsia should look into this and I wonder if AirAsia management even reads this blog and response accordingly!!!!!!