AirAsia Blog - Latest comments on Not Again!

In response to: Not Again!

Wahyudi — Sun, 26 Oct 2008 09:35:01 +0000

By the way, I've been using AirAsia for more than 3 years, but I never meet this problem. I'm the lucky 1...yeah~~~ :D
wont try.....?

In response to: Not Again!

Ida Hidayati — Sun, 26 Oct 2008 02:36:06 +0000

Please improve on your Customer Care telephone services. Nobody seem to be answering the calls even after being put on hold for more than 20 minutes! It's annoying when all we hear is the same answering machine repeating the same words over and over again without solving our problems.

In response to: Not Again!

Muhammad Ghaznawi — Sat, 25 Oct 2008 14:28:22 +0000

i faced the problem twice last year. the first time was my flight from kuching to kl and the second time was from kl to kuching. maybe because kuching airport is quite busy and small in size, that's why flight always being delayed. but one thing i like about airasia was that i always receive sms if my flight is going to be delayed, so that i could get ready.

In response to: Not Again!

Caesar — Wed, 15 Oct 2008 07:36:32 +0000

Hopefully in the future AirAsia can improve their service on informing such reschedule. Not just by text message or email, but please reconfirm by phone personally to avoid misunderstanding. But still, can't wait to fly with AirAsia on my next trip. I'm still a fans! ;)

In response to: Not Again!

Lee — Tue, 30 Sep 2008 17:02:24 +0000

For delay , retime , cancel flight is very normal for me . Because I have been with AA for almost five years at least 15 to 20 trip a years .

But I believe AA can improve on that . (No Delay Guarantee)(No cancel Guarantee)

In response to: Not Again!

Kelvyn — Thu, 18 Sep 2008 15:21:45 +0000

Not only happen at Kuching flight only. Even my flight from Kota Bharu to KL too being delay once awhile....unplesant encounter.

In response to: Not Again!

Ngik Hui — Thu, 18 Sep 2008 04:56:55 +0000

AA has any reason to delay , i'm frequent flyer , most recent delay is re-time to the next day (23 hours) , refund have not yet receive after submited a month ago . For AIG insurance , re-time is not falls under any category for claim , so no compensation.

In response to: Not Again!

Andrew — Sat, 13 Sep 2008 08:18:40 +0000

If delay caused by technical, understand it lo... I faced more than 5 times flying with AirAsia for the last 3 years. But lucky to say, a lot of time it was last minute delay because technical problem, else I'm not here. Normally only the delay or re-time that they expected will SMS/call.