AirAsia Blog - Latest comments on Long queue & LCCT

In response to: Long queue & LCCT

Hazelyn — Sat, 14 Feb 2009 23:52:12 +0000

Thank you..Miss Elizabeth.

This is good news whereby Airasia always do the best to their gst.Airasia also heard yours heart feeling regarding with seat number. Come and travel with Airasia,you will get Hot seat as a Xpress Boarding soon.

In response to: Long queue & LCCT

Tharumalingam — Tue, 26 Aug 2008 08:26:25 +0000

Hi Elizabeth,

Thank you for taking the time to write to us with your feedback. We have outgrown the capacity of the terminal and that explains the long queues and congestion. The new terminal (built by MAB) will be ready early next year which will house the International departure and arrival lounge and gates and hope this will reduce the congestion. Also, we will be fully implementing web check in (domestic & international) and self check in kiosk with baggage drop off facilities and this will further reduce queues. Currently the airport has limited baggage carousels and with so many incoming flights per hour, it takes longer for your bags to reach you. Extra baggage carousels will be fitted in the new terminal and the existing domestic terminal as well.

Thank you and hope to see you soon on our flights.

Kind regards,
Bo Lingam
Regional Head, Operations

As for the dirty toilets, we have informed the airport authorities (MAB) about your comments.

In response to: Long queue & LCCT

Mohammed Faisal — Mon, 25 Aug 2008 23:57:45 +0000

Good point Elizabeth.. The last time I took AirAsia was in October 07 with my family to Kuching.

I don't mind to queue but with 2 kids and 1 infant, it was not so good time to me. I know that AA has the priority pass but I think still AA need to take care of the senior traveller and those with children.