Our CEO would like to say a job well done during the Padang crisis. Special thanks from the Australian High Commissioner of Kuala Lumpur to our staff, Danny Ng Choong Wai, Rakesh Subramaniam, Zulfana Dewi, Panbala Nair and Adlah Sabri bin Zulkifli for great support on the ground during the incident. Kudos and thanks for upholding the values of All Stars!

We are proud of you and we insert the copy of the letter from the Australian High Commissioner of Kuala Lumpur. Let us all be inspired to always strive to got the extra mile and do what we can always in view of excellence.

All Stars always! All for One, One for All!

Here i just wanna share this story regarding the Quality of AirAsia staff, which really open my eyes widely how this thing change my point of view about Airasia . This flight was operating to kuching from LCCT .

A mother and a young sweet little girl 7 years old was sitting next to my row. After 30 minutes departed from the airport suddenly the little girl vomitted on her shirt. She cried because her shirt and seat wet and full with vommit. One of the flight stewardess ( flight stewardess NORHAIZAH ) which called by the mother, immediately attend the call button and realise what had happened. She hold and carry the little girl and the mother to the toilet to clean up eventhough the little girl full of vommit. After a while the mother and her child coming out from the toilet and the little girl not wearing any shirt because she said the shirt was too dirty and smelly. Other passenger around us pity to the little girl because she only wearing her pants and its very cold inside the cabin.
The flight stewardess asked the mother to get any cloths from their luggage,but unfortunately the mother said their luggage inside the cargo. I suggested the mother to buy any shirt from the aircraft but she said she dont have money and she only have rm 7 left, she plan to get a cloth for her daughter as soon we arrive in Kuching later . The little girl nearly cry again when everybody look at her. The flight stewardess really pity the girl and she said she dont want to see the little girl freezing and she bought and pay the shirt for them with her own money.
Honestly I really amazed ,AirAsia have an amazing staff and i believe with a good quality of staff really bring AirAsia to higher level and the best airline..last but not least,morale of the story, after flying with airasia that day really change me into somebody more responsible and caring now..Thank you and bravo AirAsia!!

My friends from Singapore and I (from Hong Kong) planned a trip to Banda Aceh. We were taking different AirAsia flights to KLon Dec 14 and supposed to catch the 4pm flight to Banda Aceh on the same day.

At 2:45pm the plane touched down LCCT. After I got off the plane, the weather suddenly changed. I heard thunder storm while I was collecting my baggage. I started to worry for my Singapore friends as they should arrive 5 minutes later.

I collected my bags and went to the departure hall which was just next to the arrival hall. However, the check-in counter was about to close. I was very worried and I called my friends. They were caught in the thunder storm. Though their plane had arrived but they were not allowed to get off due to safety reason. I waited for another 30 minutes. The check-in counter has been closed. So I went to the service counter No. 58.

When I got there, there are some other passengers queuing up for help. I was scared that my friends and I would miss the flight to Banda Aceh, so I shouted loudly, 'Excuse me, I have an urgent situation here. Is the flight to Banda Aceh departed already?' Then a kind gentlemen immediately checked and he asked me to wait patiently.

It was by luck that the flight to Banda Aceh was also delayed due to bad weather. This kind gentlemen politely asked for my passport and help me to check in. After I told him I still got friends struck in the plane, he asked for their names and he promise to help as long as the gate is not closed. I was so thankful for his kind, helpful & friendly attitude.

Finally my friends showed up after an hour and we all checked in successfully. We really appreciate the help and friendliness of this gentlemen. What's more? He gave us an unforgettable beginning of our journey!

Once again we thank for help of this gentlemen. His name is NORMI SHAHRIL.

We will take AirAsia flight in future again.

Being part of the brand team, we handle everything from deciding the look and feel of all AirAsia touch points and communication materials, to managing our various sponsorships and campaigns. In simple terms, if you'd think of the AirAsia brand as an 'artiste', we're like the artiste's manager. We do all it takes to make sure that the AirAsia 'personality' is projected in the right and truthful light.

I wish to share a recent project that the brand team took on to give you a better idea of what we do. Together with the wonderful Yasmin Ahmad, we made this short video that all AirAsians (and Malaysians) can share with families and friends in Malaysia and abroad. A video that any Malaysian would be proud of.

Ever wondered what gave Dato' Tony and Dato' Kamarudin the idea to start a low cost carrier?
Or who designed our award-winning uniforms?
Or what the 'Gimme 20 million!!' heading above this post is about?
Watch the video and you will know what I'm talking about.