Not Again!

By Levini Loh on Sep 12, 2008 | In Guests' Diaries! | 10 comments »

My recent flying experience with AirAsia was not a pleasant one and that's why I hope AirAsia can hear my voice here and really make some changes. My flight to Kuching 2 weeks ago was delayed for an hour. This was the second time I experienced delay of flight with AirAsia. My wife and I had to wait at the airport and did nothing there. I was annoyed that AirAsia didn't even bother to send a notification sms about the delay. I know AirAsia is always improving. However, the first concern should be the on-time issue. On-time guarantee won't enhance passengers' confidence towards AirAsia if delay has become normal.

Tags: airport, flight delay, kuching, on-time guarantee

10 comments

09/12/08, 16:59

Shi Han wrote:

Hi, actually this problem is facing by almost all the budget airlines on the world, so you should have expected that. :)

By the way, I've been using AirAsia for more than 3 years, but I never meet this problem. I'm the lucky 1...yeah~~~ :D

09/13/08, 16:18

Andrew wrote:

If delay caused by technical, understand it lo... I faced more than 5 times flying with AirAsia for the last 3 years. But lucky to say, a lot of time it was last minute delay because technical problem, else I'm not here. Normally only the delay or re-time that they expected will SMS/call.

09/18/08, 12:56

Ngik Hui wrote:

AA has any reason to delay , i'm frequent flyer , most recent delay is re-time to the next day (23 hours) , refund have not yet receive after submited a month ago . For AIG insurance , re-time is not falls under any category for claim , so no compensation.

09/18/08, 23:21

Kelvyn wrote:

Not only happen at Kuching flight only. Even my flight from Kota Bharu to KL too being delay once awhile....unplesant encounter.

10/01/08, 01:02

Lee wrote:

For delay , retime , cancel flight is very normal for me . Because I have been with AA for almost five years at least 15 to 20 trip a years .

But I believe AA can improve on that . (No Delay Guarantee)(No cancel Guarantee)

10/15/08, 15:36

Caesar wrote:

Hopefully in the future AirAsia can improve their service on informing such reschedule. Not just by text message or email, but please reconfirm by phone personally to avoid misunderstanding. But still, can't wait to fly with AirAsia on my next trip. I'm still a fans! ;)

10/25/08, 22:28

Muhammad Ghaznawi wrote:

i faced the problem twice last year. the first time was my flight from kuching to kl and the second time was from kl to kuching. maybe because kuching airport is quite busy and small in size, that's why flight always being delayed. but one thing i like about airasia was that i always receive sms if my flight is going to be delayed, so that i could get ready.

10/26/08, 10:36

Ida Hidayati wrote:

Please improve on your Customer Care telephone services. Nobody seem to be answering the calls even after being put on hold for more than 20 minutes! It's annoying when all we hear is the same answering machine repeating the same words over and over again without solving our problems.

10/26/08, 17:35

Wahyudi wrote:

By the way, I've been using AirAsia for more than 3 years, but I never meet this problem. I'm the lucky 1...yeah~~~ :D
wont try.....?

12/21/09, 20:52

Anonymous wrote:

recently my company suggested us to utilize air asia for our business trip to save cost. Been using AA twice, n both flights myy-kl-myy delayed... Really disappointed waiting. Though it's a low cost airline, doesn't mean it can't improve d service. By the way, looking at d flight fare, time-delayed, i don't think this is a cost-saving for my company. Mmm..

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