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Loyal cusromer and supporter of Airasia since its inception in 2001!
By Rosmawati on Jul 8, 2009 | In Airport Stories | 23 comments »
I HAD been a staunch supporter of AIR ASIA since its inception. I was happy with the new low fare airline as i had another option when flying domestic. as a person whom appreciates the finer things in life and who only flies Business class when flying longhauls , all my friends are surprised that I would even consider flying Airasia (it has an image of a very cheap unsafe dirty low class airline amongst my friends.)(The airline for low class people they use to say) Despite all that I've been lauding the virtues of flying shorthauls on airasia way back then, when people complained about bad experiences on Airasia and long delays and cancelled flights, I always defended Airasia telling them that that can happen with any fullservice airline. At dinner parties I always told story about how once flying from Kota Kinabalu to Kuala Lumpur Tony Fernandez was on the same flight as me. I wanted to use the bathroom. I opened the door wrinkled my nose and closed it back without going in. Tony, who was sitting in the front row saw my reaction, I saw him going in the toilet and a few moments later the air hostess came to my seat and said i quote as i rememberber it well " my CEO would like inform you that you can use the toilet now as it has been cleaned for you". I was Elated and honoured! Since then I had endured many flight delays, cancelled flights, and so on with Air Asia without much complain as I always say you get what you pay for and I always defended the fact that at the end of the day Airasia gets you where you want to be without costing alot. I watched Airasia grow with pride.I feel like I'm also a pioneer with airasia. Unfortunately that came to an end yesterday coming home from Bali. At the check in counter we discovered one passport is missing from our party of 6. horrid fear of losing a passport started to sink. In the midst of this I told my family to go ahead and check in whilst I try to sort the missing passport. The airline staff was unhelpful at all. instead of trying to calm us down to find the solution to our predicament, we were kept reminded that they have to close the check in counter soon and we will miss our flight. Thank goodness a call to Hard Rock Bali where we were staying paid off as they found the missing passport and a messenger on his way to the airport to hand it to us. by then we missed our flight. with a sigh of relief that we have not actually lose the passport we turn to AirAsia to put us on the next flight. despite asking for leniency in their policy in regards to missed flights and being there 45minutes prior to flight time due to the unusuall circumstances in our case ( we were there with plenty of time but unfortunately discovered one passport was misssing) The Station Manager was uncooperative abd told us we must pay the diffence in flight and penalty charges for all 6 of us. finally ( since my kids were hungry and its been quite traumatic with the thought of losing a passport we just want to get home)we agreed to pay whatever it is so that we can board the next flight which is an hour later. THIS IS THE PART WHICH TOTALLY PUTS ME OFF AIRASIA PERMANENTLY!!!!!THEIR SYSTEM IS DOWN AND THEY CANNOT CHECK WHAT THE PRICE DIFFERENCE IS FROM WHAT I PAID PREVIOUSLY AND THE CURRENT PRICE THUS THEY CANNOT CHECK US IN. WITH AN HOUR TO GO TO THE NEXT FLIGHT I TOLD THE STAFF TO ASK THE MANAGER SINCE THE SYSTEM IS DOWN AND NOT A FAULTS OF OURS IT WOULD BE NICE IF SHE COULD JUST CHARGE US THE PENALTY AND NOT THE PRICE DIFFERENCE SO WE CAN GET ON THE NEXT FLIGHT. WITH TOTAL DISREGARD TO OUR FEELINGS AND CIRCUMSTANCES AND MY KIDS WELL BEING SHE SAID NO!WE MUST MISS THIS FLIGHT TOO AND WAIT TILL THE SYSTEM IS UP SO SHE CAN CHARGE US ACCORDING TO THE POLICY!!AND THE NEXT FLIGHT IS AT 7.20 PM!!! WE HAVE BEEN AT THE AIRPORT SINCE 1PM BY THEN AND IT WAS ONLY 3PM AT THAT TIME! FEELING HOPELESS AND TOTALLY DEJECTED BY MERCILESS AIRLINE WE WAITED TILL THE SYSTEM IS UP AT 3.45PM WE WERE FINALLY TOLD THE SYSTEM IS UP AND WE HAVE TO PAY THE SUM OF rp850,000 PER PERSON. AND NOT ONLY THAT! THE FLIGHT IS DELAYED AND WE WILL HAVE TO WAIT TILL 8.35PM !!! tHIS IS WHEN I GOT TOTALLY MAD!!!WITH A QUICK CHECK ONLINE ON MY HUSBANDS BLACKBERRY THE SUM THEY QUOTED IS THE AMOUNT I COULD HAVE PAID FOR THE 3.25PM FLIGHT AS IT IS THE NORMAL FARE WITH TAXES ONLINE!!! SO ENOUGH IS ENOUGH I SAID TO MY HUSBAND, THEY ARE NOT ONLY UNCOMPASSIONATE! WE FEEL THAT WE ARE BEING MOCKED AND TREATED LIKE IDIOTS! THATS WHEN WE HEADED TO THE MALAYSIA AIRLINES OFFICE AND AFTER HEARING OUR STORY, THE WONDERFUL STAFF TOLD US THAT WE LUCKY THAT THERE IS ONLY EXACTLY SIX SEATS LEFT ON THE PLANE EVENTHOUGH LAST MINUTE FARE IS USSUALLY EXORBITANT, CONSIDERING OUR CIRCUMSTANCES THEY'LL OFFER IT TO US TA THEIR LOWEST FARE. WOW!!!WE HAD TO PAY JUST A LITTLE BIT MORE THAT THE IDIOTS AT AIRAISA WAS GOING TO CHARGE US AFTER MAKING US WAIT A LONG TIME FOR THEIR SYSTEM TO WORK AND A DELAYED FLIGHT ON TOP OF THAT!!!!! SO....SO LONG AIRASIA! AN AIRLINE I'VE TOUTED AS VALUE FOR MONEY TO ALL MY FRIENDS LOCALLY AND ABROAD NO LONGER EXIST. IN ITS PLACE IS JUST A GIANT UGLY BUS COMPANY THAT FLIES IN THE AIR.THAT WILL NOT SUSTAIN ITSELF LONG TERM IF THEY KEEP TREATING PEOPLE THEY WAY THEY DO. AS THATS HOW THEY SEE EVERYBODY THAT CAN FLY WITH THEM. JUST "EVERYBODY" NOT CUSTOMERS. SAYONARA AIRASIA.
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23 comments
Wow, funny timing, I wrote about this sort of madness a few days ago: http://flighthacker.com/2009/07/06/the-trouble-with-discount-air-travel/
People need to realise that all airlines can make mistakes, not just the low-cost ones. In this case, though, I think the moral of the story is to not lose your passport, then proceed write an agonised post in upper-case!
People need to realise that all airlines can make mistakes, not just the low-cost ones. In this case, though, I think the moral of the story is to not lose your passport, then proceed write an agonised post in upper-case!
Many times the crew (ground or onboard) really pissed me off. They are incompetent and not armed with knowledges and common sense. Yes, not all of them but 1 is enough.
Really sorry for Rosmawati experience. That is totally a put off.
Really sorry for Rosmawati experience. That is totally a put off.
AirAsia Blog Team wrote:
Dear Mr Wati,
Greetings again,
As per our 2nd conversation again earlier. We're sure that you're happy and satisfied with the solutions offered. We'll be seeing you more in future... =)
Thank You.
Greetings again,
As per our 2nd conversation again earlier. We're sure that you're happy and satisfied with the solutions offered. We'll be seeing you more in future... =)
Thank You.
Yup, u shouldnt lose your passport though at the 1st place.....
Fur me that is the concequences if u fly with low cost and no frills plane, which is make me always aware (since Air Asia gave me low and unbeatable price...)
I hv one and two not nice experience but then one thing for sure, i will always fly with Air Asia as long as they provide cheap price.
Fur me that is the concequences if u fly with low cost and no frills plane, which is make me always aware (since Air Asia gave me low and unbeatable price...)
I hv one and two not nice experience but then one thing for sure, i will always fly with Air Asia as long as they provide cheap price.
You are indeed very lucky that your 'strong' message is posted. Probably you got away with it cos of the 1st part. I have written a few similar high tone posts but it never get posted. It just sits in the Status box.
Hi Rosmawati,
I feel so sorry to what happen to your trip. Though I'm AA loyal customer, but in this case, I'm with you. Beside giving you compensation(perhaps) in this case, I think they should have take some action to this Station Manager as well, so that this kind of scenario won't happen again.
Hi Blog Team,
I think you have done another mistake, again. From the article, I believe Rosmawati is a lady. Since she is married with kids, and you mentioned you had have conversation with Rosmawati. Why still greet her as "Mr"? Big mistake.
AirAsia is always a grade A airliners for me. I hope you can maintain it and let's see how on my next flight which is on this friday. See you
I feel so sorry to what happen to your trip. Though I'm AA loyal customer, but in this case, I'm with you. Beside giving you compensation(perhaps) in this case, I think they should have take some action to this Station Manager as well, so that this kind of scenario won't happen again.
Hi Blog Team,
I think you have done another mistake, again. From the article, I believe Rosmawati is a lady. Since she is married with kids, and you mentioned you had have conversation with Rosmawati. Why still greet her as "Mr"? Big mistake.
AirAsia is always a grade A airliners for me. I hope you can maintain it and let's see how on my next flight which is on this friday. See you
Thank you Elijah for your quick response.i'm so proud that AirAsia is still a caring company and does not condone disrespecting behaviour as shown by the Station Manager in Bali. This just goes to show that a few bad apples can really ruin a company's image. Managers needs to be trained to use better judgements in each case. A person that hides behind "company policy" and does not wants to make any effort at using her brain to decide on matters should be removed from that post.
There are many other great employees in Airasia more suitable for that post.
There are many other great employees in Airasia more suitable for that post.
Hi, I think AirAsia shall have to maintain it's standard. I was at AirAsia Kiosk last Sunday, the arrogant staff is there and ignore me with face of "You won't have money to buy"... Thats AirAsia?
So if the market is only 1 player, the player will grow from good to rotten.. No competition is bad.
So if the market is only 1 player, the player will grow from good to rotten.. No competition is bad.
Hi Rosmawati,
You are lucky and your voice is heard.
Each of the station manager has their own way of managing thing. Sometimes they are just too rigid that not care about the customers.
Here is a story of my youngest brother.
There was a time that my youngest brother accidentally change the time in his online itinerary for flight KL-KCH. He did not pay for the penalty+ flight fare difference and try to call the call center to have it fixed. The call center was enggaged and the call was on hold for more than 20 minutes. After few attemps he decided to get to the airport to check with the Airline officer on the day of departure.
His orriginal flight was to fly together with my mother but the accident made him to fly on the next flight and he has to pay for the extra charges which he can actually board the original flight!
He spoke to the station manager but the station manager refused him to board the original flight. Although the penalty is not paid but they assumed the change is made!
What I cannot understand is that during booking, our flight is not confirm if no payment is received. How come when it comes to flight change, there is no payment but the change is made permenantly? And he was there earlier to talk to the station manager but the station manager just insisted him to pay for the penalty and prohibited him to board together with my mother.
My brother actually agreed to pay for the penalty and requested the station manager to allow him to board the original flight so that he can flies with my mother. But he just refused to do so!
At the end my brother has to pay for the penalty and leave my mother to take the flight back home on her own! Although my mother arrive home safely but it's hurtful to my brother that he cannot actually accompany him just because of the mistake which can be rescued by the station manager!
You are lucky and your voice is heard.
Each of the station manager has their own way of managing thing. Sometimes they are just too rigid that not care about the customers.
Here is a story of my youngest brother.
There was a time that my youngest brother accidentally change the time in his online itinerary for flight KL-KCH. He did not pay for the penalty+ flight fare difference and try to call the call center to have it fixed. The call center was enggaged and the call was on hold for more than 20 minutes. After few attemps he decided to get to the airport to check with the Airline officer on the day of departure.
His orriginal flight was to fly together with my mother but the accident made him to fly on the next flight and he has to pay for the extra charges which he can actually board the original flight!
He spoke to the station manager but the station manager refused him to board the original flight. Although the penalty is not paid but they assumed the change is made!
What I cannot understand is that during booking, our flight is not confirm if no payment is received. How come when it comes to flight change, there is no payment but the change is made permenantly? And he was there earlier to talk to the station manager but the station manager just insisted him to pay for the penalty and prohibited him to board together with my mother.
My brother actually agreed to pay for the penalty and requested the station manager to allow him to board the original flight so that he can flies with my mother. But he just refused to do so!
At the end my brother has to pay for the penalty and leave my mother to take the flight back home on her own! Although my mother arrive home safely but it's hurtful to my brother that he cannot actually accompany him just because of the mistake which can be rescued by the station manager!
From what I can see, this is similar to many hotel comments stating that the hotel is noisy because of the bar a few roads away. Can't really ask the Hotel to relocate.
Anyways, my sadness to hear about the lost passport. Lesson to be learnt here.
When we fly budget airlines, we have to expect some sacrifices here and there. Would we want to pay RM1000 for a flight when AA you can pay RM200?
Too bad this case was not handled based on the customer's best opinion but sometimes, we have to see if from the service providers view.
Anyways, my sadness to hear about the lost passport. Lesson to be learnt here.
When we fly budget airlines, we have to expect some sacrifices here and there. Would we want to pay RM1000 for a flight when AA you can pay RM200?
Too bad this case was not handled based on the customer's best opinion but sometimes, we have to see if from the service providers view.
I hope this time Tony Fernandez him self 'flush' the incompetence Bali's station manager, so other station manager may learnt from this. Since every AirAsia's loyal passengers would never wish to face Rosmawati's situation
So the takeaway from this post is: don't forget your passport.
All the agony, inconvenience, extra money spent, delays and frustration had its root cause in the traveler forgetting her passport.
I'm sure AirAsia could have mitigated some of the inconvenience and the system being down was just plain bad luck - some helpful feedback for AirAsia.
But don't show up 45 minutes before the flight, forget your passport and then try to blame the airline. Leniency in the policy can't be expected for your onw negligence - an accident, injury, emergency, maybe. A forgotten passport. Nope.
AirAsia has much to learn from customer complaints, but this isn't a complaint, it's a rant by somebody who can't admit that it was her own mistake that cost her money.
Next time, remember your passport, and check in 2 hours before the flight like you're supposed to - then there will be plenty of time for a bike messenger to get to the Bali airport from Hard Rock hotel which is less than 30 minutes away by bike.
All the agony, inconvenience, extra money spent, delays and frustration had its root cause in the traveler forgetting her passport.
I'm sure AirAsia could have mitigated some of the inconvenience and the system being down was just plain bad luck - some helpful feedback for AirAsia.
But don't show up 45 minutes before the flight, forget your passport and then try to blame the airline. Leniency in the policy can't be expected for your onw negligence - an accident, injury, emergency, maybe. A forgotten passport. Nope.
AirAsia has much to learn from customer complaints, but this isn't a complaint, it's a rant by somebody who can't admit that it was her own mistake that cost her money.
Next time, remember your passport, and check in 2 hours before the flight like you're supposed to - then there will be plenty of time for a bike messenger to get to the Bali airport from Hard Rock hotel which is less than 30 minutes away by bike.
Hi everyone!
I'm all agreed with Jaco :)
Air Asia is learning & improving everyday. If not for Air Asia, I don't think everyone can travel everywhere.
We heard it all the time on delays/cancellations/bad manners staff on Air Asia. I've been on other airlines & all I can say Air Asia still have the best cabin crew with good manners. Oh ya, if you think AA sucks, there are other airlines you can book from.
P/S: Do you know typing in CAPITAL LETTERS equivalent to SCREAMING on the internet world? Just rant, no need to scream :)
I'm all agreed with Jaco :)
Air Asia is learning & improving everyday. If not for Air Asia, I don't think everyone can travel everywhere.
We heard it all the time on delays/cancellations/bad manners staff on Air Asia. I've been on other airlines & all I can say Air Asia still have the best cabin crew with good manners. Oh ya, if you think AA sucks, there are other airlines you can book from.
P/S: Do you know typing in CAPITAL LETTERS equivalent to SCREAMING on the internet world? Just rant, no need to scream :)
I agree with you Kwong Yan, I also have the same situation with where my post is sit in the status box
Case 1:
Instead of trying to calm us down to find the solution to our predicament, we were kept reminded that they have to close the check in counter soon and we will miss our flight.
AirAsia should improve on this.. Since comforting customer don't incur additional cost & it much more effective than giving out discounts, freebies.
Cabin toilet cleaning mentioned earlier in the letter is a strong evidence.
I hereby pronounce AirAsia guilty.
Case 2:
The Station Manager was uncooperative abd told us we must pay the diffence in flight and penalty charges for all 6 of us.
As a low cost carrier, every cent count. I agree to Mr. Jaco. Since it is not AirAsia fault, so charging is justifiable. Leniency is lucky strike.
I hereby pronounce Miss Rosmawati guilty.
Case 3:
I TOLD THE STAFF TO ASK THE MANAGER SINCE THE SYSTEM IS DOWN AND NOT A FAULTS OF OURS IT WOULD BE NICE IF SHE COULD JUST CHARGE US THE PENALTY AND NOT THE PRICE DIFFERENCE SO WE CAN GET ON THE NEXT FLIGHT.
Airline is a service industry. I can't justify the action of delaying the customer for additional few more hours because of the airline system is down.
I hereby pronounce AirAsia guilty.
:)
Instead of trying to calm us down to find the solution to our predicament, we were kept reminded that they have to close the check in counter soon and we will miss our flight.
AirAsia should improve on this.. Since comforting customer don't incur additional cost & it much more effective than giving out discounts, freebies.
Cabin toilet cleaning mentioned earlier in the letter is a strong evidence.
I hereby pronounce AirAsia guilty.
Case 2:
The Station Manager was uncooperative abd told us we must pay the diffence in flight and penalty charges for all 6 of us.
As a low cost carrier, every cent count. I agree to Mr. Jaco. Since it is not AirAsia fault, so charging is justifiable. Leniency is lucky strike.
I hereby pronounce Miss Rosmawati guilty.
Case 3:
I TOLD THE STAFF TO ASK THE MANAGER SINCE THE SYSTEM IS DOWN AND NOT A FAULTS OF OURS IT WOULD BE NICE IF SHE COULD JUST CHARGE US THE PENALTY AND NOT THE PRICE DIFFERENCE SO WE CAN GET ON THE NEXT FLIGHT.
Airline is a service industry. I can't justify the action of delaying the customer for additional few more hours because of the airline system is down.
I hereby pronounce AirAsia guilty.
:)
Thank you for all your comments on my post. I'm sorry for those of you who's post are still in status box or those who were not responded to.
I think Air Asia responded to me quickly because upon checking my account they can see that for the past 8 years I or a member of my household have been flying airasia almost monthly.
Furthermore in all those 8 years eventhough I have experienced most travel mishaps i.e flight delays, cancelled flights and lost monies due to overweights and late checkin issues. rude and incompetent staffs and what not, I have NEVER complained to them.
BUT this time this particular Station manager had gone beyond rude and incompetent. She seem to purposely (this is what we felt anyway) mocked and ridiculed us by making us wait and miss the 3.35pm flight whilst all other passengers check in, we have to wait on the side whilst their system is up to check the "price difference plus penalty amount"we had to pay.
as I said earlier after asking for leniency and were refused,we agreed to pay whatever it is so we can make the 3.25pm. she should have just charge us the full amount for a fresh booking ( which incidentally cost RP 846,000 ) and let us check in with the other passengers ( the system does not seem to affect those checking in, only to check our price)(About that time how do you think we feel when our kids keep watching others checkin whilst we just stood around waiting for them to check the price which took over an hour!) I even suggested her to name a price so I could just check in but she refused to and in the end what we realised is we missed a flight for no other reason than her stupidity.
If she was going charge us a full fare anyway, why make us wait for the 7.35 pm? and by then she knew that flight would be delayed to 8.35pm!
This is what I'm complaining about and Air Asia agrees with me that this behaviour is not tolerated by Air Asia too.
I think Air Asia responded to me quickly because upon checking my account they can see that for the past 8 years I or a member of my household have been flying airasia almost monthly.
Furthermore in all those 8 years eventhough I have experienced most travel mishaps i.e flight delays, cancelled flights and lost monies due to overweights and late checkin issues. rude and incompetent staffs and what not, I have NEVER complained to them.
BUT this time this particular Station manager had gone beyond rude and incompetent. She seem to purposely (this is what we felt anyway) mocked and ridiculed us by making us wait and miss the 3.35pm flight whilst all other passengers check in, we have to wait on the side whilst their system is up to check the "price difference plus penalty amount"we had to pay.
as I said earlier after asking for leniency and were refused,we agreed to pay whatever it is so we can make the 3.25pm. she should have just charge us the full amount for a fresh booking ( which incidentally cost RP 846,000 ) and let us check in with the other passengers ( the system does not seem to affect those checking in, only to check our price)(About that time how do you think we feel when our kids keep watching others checkin whilst we just stood around waiting for them to check the price which took over an hour!) I even suggested her to name a price so I could just check in but she refused to and in the end what we realised is we missed a flight for no other reason than her stupidity.
If she was going charge us a full fare anyway, why make us wait for the 7.35 pm? and by then she knew that flight would be delayed to 8.35pm!
This is what I'm complaining about and Air Asia agrees with me that this behaviour is not tolerated by Air Asia too.
Absolutely Im agreed with Jaco and Haslinda...
idea of Change the Station Manager juz because you dunt agree with their policy and the reckless is because u forgot your passport?? so ridiculous... now who is the no heart person...? I think you all should reflect of who is the right and wrong here...and because this is PLANE we talkin bout and when we already up in the sky as a passenger...I dunt want travel with person who dont have ID rite..... so Air Asia please do stick with your policy for our safety when we fly....and we as passenger please always be aware and dont underestime travel with plane.
idea of Change the Station Manager juz because you dunt agree with their policy and the reckless is because u forgot your passport?? so ridiculous... now who is the no heart person...? I think you all should reflect of who is the right and wrong here...and because this is PLANE we talkin bout and when we already up in the sky as a passenger...I dunt want travel with person who dont have ID rite..... so Air Asia please do stick with your policy for our safety when we fly....and we as passenger please always be aware and dont underestime travel with plane.
The main thing is for one to always check his and his family passports FIRST before leaving the home/hotel - as that is the first thing one would do in preparation. By looking and then discovering one's missing passport at the airport is one's own fauylt and shouyld not blame the airline. Althought the airport's staff maybe firm and not amicable; but they are following the procedures set and of course the station manager can do their best to help but that is at their discretion and on "goodwill". But anyway am sure now Air Asia have responded and believe that they have given u some goodwill for your mistake in yr missing passport, that alone is something from AK.
Next time u travel on any airline, do check yr passports before leaving home.
Next time u travel on any airline, do check yr passports before leaving home.
I am not sorry to jump on the majority side. Don't blame AA for your error in losing your passport before leaving the hotel. I always check my passport, itinerary and money at least twice.
Plus what other airline do you get a chance to publicly voice a complaint via its own blog. Plus what other airline takes notice of our complaints and actually does something eg now you can update on line to change your meals and increase your luggage limits. Air Asia keep on being customer driven.
Plus what other airline do you get a chance to publicly voice a complaint via its own blog. Plus what other airline takes notice of our complaints and actually does something eg now you can update on line to change your meals and increase your luggage limits. Air Asia keep on being customer driven.
I have been traveling with AA since 2005 and consider myself a frequent flier from LCCT to Bangkok's Suvanarbhumi or to Chiang Mai's International airport. I whole heartely agree with the comments posted in defense of AA as when one pays at only RM46.00 for a one way ticket from Sepang to Chiang Mai (like I did this coming November), with the new Airbus and a smiling crew and a pair of reliable pilots then I do not have ANY reasons whatsoever to complain.Look at the bigger picture as AA beats any other low cost carrier on this planet!Just compare the comments about most carriers in the USA and how the crew treats passengers like dirt.I do notice how AA has made travel for me especially to Thailand almost like a monthly break for me. The passport thing is one's fault, period so think about the other passengers who need to arrive on time. Just to let you know that despite certain delays, I was very pleased to have met the ThaiAirAsia top officer in charge of flight attendant (Khun Phutsah I think) who travelled with us on board Flight FD 3275 that departed at 1300 hrs from Bkk to KUL today 21st July 2009.It was indeed a pleasure to chat with her and that I told her that because of AA, yes, everyone can fly so I will still support AA.It is not a perfect world but whenever I am seated in an AA airbus and looking out at the blue sky, I know that I am back home again among the best crew on this planet.Nuff said.
Hi Rosmawati!
You know what, I love your comment so much, that I am thinking of recruiting you as our Mystery Traveller! Interested?? Email me : khairulariffin@airasia.com
Regards,
ka ibrahim
You know what, I love your comment so much, that I am thinking of recruiting you as our Mystery Traveller! Interested?? Email me : khairulariffin@airasia.com
Regards,
ka ibrahim
Mr Khairul,
I am interested to be one of the Mystery Traveller.Can I send my resume to you? :)
I am interested to be one of the Mystery Traveller.Can I send my resume to you? :)
Forgot passport is passenger's fault.
But, CANNOT PROCESS SOMETHING DUE TO SYSTEM DOWN is AirAsia's problem.
If system down, then restart the system. I believe restarting the system does not take even 2 minutes right?
Scare for losing the information after restart? I think this is not a problem since every information are stored in AirAsia's server immediately.
If server down, I think all information are stored in a database. So, there should be no problem for restarting the server.
I think AirAsia should provide web based management system for all staff so that any AirAsia staff can can borrow/use other internet enabled computer system to do their task when any computer system down.
But, CANNOT PROCESS SOMETHING DUE TO SYSTEM DOWN is AirAsia's problem.
If system down, then restart the system. I believe restarting the system does not take even 2 minutes right?
Scare for losing the information after restart? I think this is not a problem since every information are stored in AirAsia's server immediately.
If server down, I think all information are stored in a database. So, there should be no problem for restarting the server.
I think AirAsia should provide web based management system for all staff so that any AirAsia staff can can borrow/use other internet enabled computer system to do their task when any computer system down.
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