As a frequent user of AirAsia, the last flight being last night from Bangkok, I would like to suggest the following pointers in the interest of improvements at the check-in and arrival conditions and lcct, klia as well as during the flight itself:

1. In addition to displaying information on gate numbers for flight departures, it would be useful for the notice boards to also display counter numbers for checking in. This would greatly facilitate and improve the efficiency of checking in, which is frequently hampered by overcrowding and general lack of space. This is sop in most airports of the world.

2. Group check-ins should be done at a separate dedicated counter, as I have exprienced waiting in line for an excruciatingly long time for the person in front of me with about 20 passports of passengers to check in. (read more...)