I'm a regular customer of AirAsia and always travel between Penang and Kuala Lumpur. Due to the limit of 15kg for checked in baggage, sometimes I have to pay for the exceeded amount. It's OK for me, but I have some suggestion about the payment services in LCC Terminal.

After comparing the payment services between LCCT and Penang International Airport, in LCCT customers have to walk to another counter and line up again to make their payment, and most of time their is only one counter available. But in Penang International Airport, customers just have to make their payment at the check-in counter on the spot.

This would be more convenient for customers because it will save a lot of time and energy. Sometimes I'm even late for my express boarding just because I have to line up again to make the payment. But in Penang International Airport, I don't have such a problem and till now I have never been late for my express boarding. So, I hope that AirAsia will improve this service.

AirAsia have been making a lot of improvements to fulfill customers needs and I feel proud of it. Thank you for providing low fare flights to the customers so that almost everyone in this country can fly to anywhere they want! Great job AirAsia!

As a frequent user of AirAsia, the last flight being last night from Bangkok, I would like to suggest the following pointers in the interest of improvements at the check-in and arrival conditions and lcct, klia as well as during the flight itself:

1. In addition to displaying information on gate numbers for flight departures, it would be useful for the notice boards to also display counter numbers for checking in. This would greatly facilitate and improve the efficiency of checking in, which is frequently hampered by overcrowding and general lack of space. This is sop in most airports of the world.

2. Group check-ins should be done at a separate dedicated counter, as I have exprienced waiting in line for an excruciatingly long time for the person in front of me with about 20 passports of passengers to check in. (read more...)