Subscribe
Entertainment Onboard Long-Haul Flights
By 
Azran on Aug 22, 2008 | In What's New? | 105 comments »
I just got back from our Gold Coast flight yesterday, after launching our Melbourne route. Had to handle a barrage of media queries/interviews and caught up on emails. Adrenaline from the last intense 48-hours is finally dissipating.
Launching a new route, especially a major destination such as Melbourne is a mammoth undertaking, and one that we tackle with bare minimum resources to make it happen. Its always a major drama. Final regulatory approvals need to be secured. The booking engine with promo fares must be loaded to face the onslaught on sales at midnight. Advertisements and press releases must be vetted. Logistics of the press conference must be scrutinised - especially when we were lucky to be graced by the presence of two senior Victorian Ministers at our event: Minister of Trade & Industry Theo Theophanus (whom I've come to regard as a personal friend after working with him for over a year to make Melbourne happen), and Minister of Tourism Tim Holding.
Wouldn't have been possible without a stellar team: Kat, Spencer, Senthil, Darren, Sherliza and many others who made this happen through sheer will spiced with madness.
The flight back yesterday was an 8+ hour day flight. I only managed to get 1-hour's work done on the laptop before my mind started zoning out. Couldn't focus and concentrate any more.
Thankfully, since July, AirAsia X has introduced portable media players that come with a selection of Hollywood blockbuster and regional movies, TV shows, music and games - to while a way the long flight hours - for a small fee ;-) (RM35)
We've realised that for long-haul flights, we must provide an entertainment option for our guests who cannot sleep on the flight. The new aircraft that will come into service this November, will be equipped with in-flight entertainment systems in all seats! Latest interactive, touch-screen system with a lot of entertainment content as well as cool applications, including a USB port to charge your iPod/Blackberry (two devices I always have with me when travelling).
Share this:
105 comments
When you guys are launching the Trichy route? I am holding on to my travel plan just for that?
BTW, Congratulations on your acheivement so far!
BTW, Congratulations on your acheivement so far!
This sounds great! I really hope the in-flight entertainment unit will be available by January 2009, otherwise I don't know how I am going to entertain my 2 children for 8 hours flight from Melbourne to KL.
Thanks AirAsia.
Go AirAsia.
Thanks AirAsia.
Go AirAsia.
A question on these portable media players. How do they work? They run on batteries or off a power supply? If on batteries, how long can they last?
Great! I am flying off to Brisbane in October and at least I have something to look at.
I travel every year with you and it will be even better with some entertainment. Fail to understand why people would travel with anyone else. Well done!!!!!
Thanks for all your support.
The Portable Media Players are already available on AirAsia X flights to Gold Coast and Hangzhou.
When we start using our new aircraft in November for Perth and Melbourne, all seats will have installed entertainment screens - all ready in Jan 2009 for your trip, Hung!
Chang Pong - the portable units use batteries, and last about 8 hours - so enough time for the full flight. If for any reason you run out of batteries mid-flight, we'll replace your unit.
The Portable Media Players are already available on AirAsia X flights to Gold Coast and Hangzhou.
When we start using our new aircraft in November for Perth and Melbourne, all seats will have installed entertainment screens - all ready in Jan 2009 for your trip, Hung!
Chang Pong - the portable units use batteries, and last about 8 hours - so enough time for the full flight. If for any reason you run out of batteries mid-flight, we'll replace your unit.
I travel quite frequent with AirAsia to local destinations and overseas eversince it started operation. I shall feel more comfortable and relax on my future trips when it was installed with portable media players in AirAsia flights to their designated destinations. Syabas to AIRASIA!!
CONGRATS AirAsia X for flying to its 4th destination - Melbourne! I'm a great fan of AirAsia especially Mr. Tony Fernandes and Mr. Azran. From day 1, I believe AirAsia X can make things happen and so far kept its promise of flying Malaysians to great destinations. I must say that the 4 destinaions you've chosen so far (Gold Coast, Hangzhou, Perth & Melbourne) are hard-to-resist destinations! Can't wait for more NEW long-haul at low cost destinations!
Great to know that finally there is some entertainment on long haul flights. We went to Gold Coast last year and I hv to bring lots of games, cards to keep the children quiet. they are so restless and excited esp the younger ones who are flying 1st time.
we are going to melbourne this coming december, so to speak, eff Nov all flights to Mel and Perth cfm equipped wz the entertainment screens ? will the games on the entertainment screen and the portable media player be the same, if no, do u think we can just book on board ?
we are going to melbourne this coming december, so to speak, eff Nov all flights to Mel and Perth cfm equipped wz the entertainment screens ? will the games on the entertainment screen and the portable media player be the same, if no, do u think we can just book on board ?
Great news on the upcoming inflight entertainment system! We are flying to Gold Coast in early June 2009. We are wondering if the flight to Gold Coast on first week of June would have been equipped with the entertainment system by then, as we will bring along 2 kids with us. Could you please confirm if it would have been ready on the flight?
Great innovation on low-cost travel. Keep it up!
Great innovation on low-cost travel. Keep it up!
I am totally confused. Using AirAsia in January 2009 Gold Coast to Kuala Lumpur. Some blogs say there is onboard entertainment and others say can't wait for it to come in November. What is the story. Is there onboard entertainment yet for these long flights or I won't invest in a portable DVD player?
As per my post - we started introducing these portable media players onboard AirAsia X flights since July 2008. Its already available now.
Come November 2008, with our new aircraft, the flights to Perth and Melbourne will be with our new aircraft, that comes with the in-seat entertainment version.
Enjoy! and thanks so much for choosing to fly with us.
Come November 2008, with our new aircraft, the flights to Perth and Melbourne will be with our new aircraft, that comes with the in-seat entertainment version.
Enjoy! and thanks so much for choosing to fly with us.
So means RM35 is for the portable entertainment set? How about the second picture that shows LCD screen behind the seat? Or the portable unit is just the controller for you to view movies on the LCD? Azran, can intro abit how to use this set? Thanks
So only flights from Perth or Melbourne have inflight entertainment? and not from Gold Coast yet? Do you book these online as per meals and comfort sets, or are they just organised when you get onboard?
Yes. RM35 for the Portable Media Player.
The second picture shows the In-Seat InFlight Entertainment System. We haven't finalised pricing yet as we're sorting out with supplier, but I'm pushing to get it lower than RM35 (since we don't have to pay for handling of portable units (incl battery charging, etc).
The portable is a standalone unit. You watch movies on that red screen in the pic.
The In-Seat LCD is for our new aircraft.
The second picture shows the In-Seat InFlight Entertainment System. We haven't finalised pricing yet as we're sorting out with supplier, but I'm pushing to get it lower than RM35 (since we don't have to pay for handling of portable units (incl battery charging, etc).
The portable is a standalone unit. You watch movies on that red screen in the pic.
The In-Seat LCD is for our new aircraft.
Patsy - all of our planes are currently equipped with entertainment units.
The Gold Coast flight has the portable version, and the Perth/Melbourne in November will have the in-seat version.
Its currently only available onboard but we're working to introduce the pre-purchase option soon - with the usual discount offered for pre-purchase during booking.
The Gold Coast flight has the portable version, and the Perth/Melbourne in November will have the in-seat version.
Its currently only available onboard but we're working to introduce the pre-purchase option soon - with the usual discount offered for pre-purchase during booking.
Tks Mr Azran for the clarification of the in seat version. By the way, I could not find details of which airport in Mel that AirAsia lands. Will it be the same airport as Virgin Blue ?
AirAsia X lands in Tullamarine Airport in Melbourne.
Mr.Azran, can I ask if we did not pay for this in-flight entertainment package can we still charge our MP3 players (like iPod) using USB connection? Is this service provided free to all AirAsia X customers? Is there 3 pin plug should I bring my laptop to do my work while on the plane? Thanks
Mr.Azran, can I ask if we did not pay for this in-flight entertainment package can we still charge our MP3 players (like iPod) using USB connection? Is this service provided free to all AirAsia X customers? Is there 3 pin plug should I bring my laptop to do my work while on the plane? Thanks
Hi Tan.
Just Azran please, without the 'mr.'.
Yes, charging iPods/phones via the USB port is free.
We are working on a 3-pin plug power solution, but it will not be ready for this year's aircraft. This will be a new feature on our aircraft in late 2009.
I've started to hunt around Low Yat for a laptop power source based on USB power but no luck to date.
Just Azran please, without the 'mr.'.
Yes, charging iPods/phones via the USB port is free.
We are working on a 3-pin plug power solution, but it will not be ready for this year's aircraft. This will be a new feature on our aircraft in late 2009.
I've started to hunt around Low Yat for a laptop power source based on USB power but no luck to date.
Hi Azran
Thanks for the info. AirAsia must be the coolest airlines where customers can actually chat and speak their minds off directly to even the CEO himself :) Keep up the good work. Wish AirAsia many many more successes in future. Looking forward your next destination to Manchester!
Thanks for the info. AirAsia must be the coolest airlines where customers can actually chat and speak their minds off directly to even the CEO himself :) Keep up the good work. Wish AirAsia many many more successes in future. Looking forward your next destination to Manchester!
This is excellent. I was wondering if the flight from Gold Coast-KL, will they get the new aircraft with the in flight entertainment?
Hi Azran,
How about adding Sydney, Australia to your list? Jetstar Au have stopped their services, thus depriving M'sians of a budget carrier to this beautiful city. I am sure alot of travellers will agree that this sector is well worth your effort! Cheers!
How about adding Sydney, Australia to your list? Jetstar Au have stopped their services, thus depriving M'sians of a budget carrier to this beautiful city. I am sure alot of travellers will agree that this sector is well worth your effort! Cheers!
Sydney's on our radar screens. Stay tuned.
The fact that other carriers have withdrawn from these routes show how tough it is to make it work - but we're up for the challenge!
In the mean time, 8% of our Gold Coast passengers come from or are going to Sydney, via a connecting domestic flight from SYD to OOL.
The fact that other carriers have withdrawn from these routes show how tough it is to make it work - but we're up for the challenge!
In the mean time, 8% of our Gold Coast passengers come from or are going to Sydney, via a connecting domestic flight from SYD to OOL.
Hi Azran,
I'm one of the 8% orginating out of Sydney. Looking forward to fly the AirAsia X service to KL.
Could you please clarify something about the portable entertainment units - are they available on all OOL-KUL flights - my flight details - D7 2703 on 28 Sep and KUL-OOL on 6 Oct D7 2702....any help is appreciated. Thanks.
I'm one of the 8% orginating out of Sydney. Looking forward to fly the AirAsia X service to KL.
Could you please clarify something about the portable entertainment units - are they available on all OOL-KUL flights - my flight details - D7 2703 on 28 Sep and KUL-OOL on 6 Oct D7 2702....any help is appreciated. Thanks.
Hi Pravin,
Thanks for choosing to fly with us. Truly appreciate your support.
Yes, the Portable Players are available on your flight dates - available everyday!
Thanks for choosing to fly with us. Truly appreciate your support.
Yes, the Portable Players are available on your flight dates - available everyday!
Hi Azran,
Thanks for the prompt feedback. Will get back to you regarding my experiences. Thanks Again.
Thanks for the prompt feedback. Will get back to you regarding my experiences. Thanks Again.
Hi there
In December it will be my family's first ever fligh with Air Asia X and I'm looking forward to it. With 2 kids travelling from Gold Coast to KL, is there plenty of availability for the portable players or can we pre-order?? Thanks!!
In December it will be my family's first ever fligh with Air Asia X and I'm looking forward to it. With 2 kids travelling from Gold Coast to KL, is there plenty of availability for the portable players or can we pre-order?? Thanks!!
We've taken the plunge and booked the new flights to London for next July. Although we frequently travel with Air Asia and are always highly satisfied with the service on the short haul flights, we'd like to know if there will be in-flight entertainment on these air asia X flights from KL-London. Many thanks
Thinking of booking my daughter with her 2 kids Stansted-KL-Stansted in August 09. A few questions:-
Which model of Airbus do Air Asia plan to use on the route?
What type of inflight entertainment system will it have?
Will it fly non-stop or have to make a re-fuelling stop?
What are the main benefits of the XL Promo seats?
Thanks.
Which model of Airbus do Air Asia plan to use on the route?
What type of inflight entertainment system will it have?
Will it fly non-stop or have to make a re-fuelling stop?
What are the main benefits of the XL Promo seats?
Thanks.
Hi Adrian,
For our London Stansted route, we will be deploying an A340-300 variant. It is the same size as our standard A330-300 but is equipped with 4 engines instead of 2.
This means it can fly from London to KL direct, non-stop.
This aircraft comes to us with the same configuration from a full-service carrier, so the seats are the same size and comfort.
The XL seats are full business class seats, so you get max comfort, while saving significantly compared to biz class fares on premium carriers.
We intend to deploy our portable media players onboard, for personalized video-on-demand type entertainment, available for those that elect to rent them.
Once the aircraft goes in for a full re-fit next year, it will be equipped with in-seat entertainment units in every seat.
-azran
For our London Stansted route, we will be deploying an A340-300 variant. It is the same size as our standard A330-300 but is equipped with 4 engines instead of 2.
This means it can fly from London to KL direct, non-stop.
This aircraft comes to us with the same configuration from a full-service carrier, so the seats are the same size and comfort.
The XL seats are full business class seats, so you get max comfort, while saving significantly compared to biz class fares on premium carriers.
We intend to deploy our portable media players onboard, for personalized video-on-demand type entertainment, available for those that elect to rent them.
Once the aircraft goes in for a full re-fit next year, it will be equipped with in-seat entertainment units in every seat.
-azran
Hi Azran,
I am one of the AirAsia and AirAsia X fans. I travelled a lot using both airlines to Hangzhou etc. I would like to ask about any new routes to Shanghai and Beijing non-stop flight.
Secondly, I really recommend AirAsia X can set up a hub in northern asia like Shanghai or Hongkong or Shenzhen so that passengers can have some connecting flight between Asia great cities (HKG-SHG MACAU-PEK HKG-HANGZHOU HKG-USA).These routes and market are currently occupied by all those premium airlines but not the low cost carrier, like Jetstar. I believe AirAsia X has the lowest operating cost who can beat those airlines in China and it could be another huge success for AirAsia & AirAsia X. :) thank you and good luck to AA&AAX in 2009.
I am one of the AirAsia and AirAsia X fans. I travelled a lot using both airlines to Hangzhou etc. I would like to ask about any new routes to Shanghai and Beijing non-stop flight.
Secondly, I really recommend AirAsia X can set up a hub in northern asia like Shanghai or Hongkong or Shenzhen so that passengers can have some connecting flight between Asia great cities (HKG-SHG MACAU-PEK HKG-HANGZHOU HKG-USA).These routes and market are currently occupied by all those premium airlines but not the low cost carrier, like Jetstar. I believe AirAsia X has the lowest operating cost who can beat those airlines in China and it could be another huge success for AirAsia & AirAsia X. :) thank you and good luck to AA&AAX in 2009.
Dear Anonymous,
Thank you for your comments.
We will continue to pursue Shanghai and BEijing, but for the moment, there are government restrictions against LCCs operating into these two airports. :-(
We are about to launch a service to Tianjin, which is linked to Beijing by a high-speed train that takes only 30 minutes to downtown Beijing. Hope to get this going by this April.
Thank you for your comments.
We will continue to pursue Shanghai and BEijing, but for the moment, there are government restrictions against LCCs operating into these two airports. :-(
We are about to launch a service to Tianjin, which is linked to Beijing by a high-speed train that takes only 30 minutes to downtown Beijing. Hope to get this going by this April.
Hi Azran,
God willing, this coming march will be my first 'flying' experience with AAX. Looking forward for a great journey :)
My question
- does the in-seat ent. includes the 'wheres-i-am-right-know' features, to know whats the current local time onboard?
- how about kiblat and prayer time info?
thanks
God willing, this coming march will be my first 'flying' experience with AAX. Looking forward for a great journey :)
My question
- does the in-seat ent. includes the 'wheres-i-am-right-know' features, to know whats the current local time onboard?
- how about kiblat and prayer time info?
thanks
Yes to both.
Thanks for choosing to fly with us.
Do consider making the flight experience smoother by pre-purchasing your checked baggage, meals, and choosing your seats (including our extra leg room choice seats, or the XL seats)
Thanks for choosing to fly with us.
Do consider making the flight experience smoother by pre-purchasing your checked baggage, meals, and choosing your seats (including our extra leg room choice seats, or the XL seats)
Hello! am considering AA XL seats for trip home to UK this summer (July). How many hours is flight?
What will be the status on inflight entertainment by then, and will we have power for ipods etc, as mentioned for long haul?
UK is MUCH longer haul than Aus, believe me!!
What will be the status on inflight entertainment by then, and will we have power for ipods etc, as mentioned for long haul?
UK is MUCH longer haul than Aus, believe me!!
Dear Gary,
The flight times for the London sector can be derived from the arrival and departure times on our booking website - but I believe its 13 hours one-way and 14 hours the next.
We're commencing this service with the same seat configuration of a full service carrier that we have leased the aircraft from. The seats are much more comfortable, but do not come with in-seat screens. However, we will be providing portable units for rent as described above.
Initially, there will not be the USB port to charge iPods. Those are only in the new A330s that we have custom-configured.
However, when the A340 for London goes into its annual maintenance check in 2010, we will replace all the seats to include in-flight entertainment and USB ports.
-azran
The flight times for the London sector can be derived from the arrival and departure times on our booking website - but I believe its 13 hours one-way and 14 hours the next.
We're commencing this service with the same seat configuration of a full service carrier that we have leased the aircraft from. The seats are much more comfortable, but do not come with in-seat screens. However, we will be providing portable units for rent as described above.
Initially, there will not be the USB port to charge iPods. Those are only in the new A330s that we have custom-configured.
However, when the A340 for London goes into its annual maintenance check in 2010, we will replace all the seats to include in-flight entertainment and USB ports.
-azran
What a shame about the power - will your portable units last for the journey, or will they have spare batteries?
What will the XL seats be like prior to 2010 refit? Will they be in the old airline's 'business class'?
I have now booked AAX XL because of more width/leg space: we are both around 6ft, and can't sleep in economy long haul!
PS - when I booked, the 'choose your seat' bit wouldnt load, so I couldnt do that.
Thanks
What will the XL seats be like prior to 2010 refit? Will they be in the old airline's 'business class'?
I have now booked AAX XL because of more width/leg space: we are both around 6ft, and can't sleep in economy long haul!
PS - when I booked, the 'choose your seat' bit wouldnt load, so I couldnt do that.
Thanks
Hi Azran, how cool is it to speak direct to the Man himself. My family and I will be travelling with you from London via KUL to Melbourne in December 2009 returning Jan 2010. First of all let me thank you Azran and AAX from the bottom of our hearts to be able to visit long lost family in Australia at last, and at such fantastic prices. Secondly we will be stopping over in beautiful Kuala Lumpur for a few days. If you had 1 thing you would do in KL City for 1 night what would it be and what would you recommend. The party consists of 2 adult and 1 child aged 10......I know difficult question but a certain restaurant or Show. Many many thanks once again and all the very best for your future success.
James
James
Hi James,
Consensus seems to be that you should check out dinner in the revolving restaurant at KL Tower - with great views of the city skyline including the Petronas Twin Towers.
Consensus seems to be that you should check out dinner in the revolving restaurant at KL Tower - with great views of the city skyline including the Petronas Twin Towers.
We are flying from Gold Coast to KL because the offer last year was too god to refuse but I am not sure of some things.
Is there onboard entertainment? I can't seem to find where you can book it or a schedule of what is on. Also, how do you upgrade to the XL seats?
I have seen mixed reviews to date and getting abit nervous that we may be in for 8 hours of pain.
Is there onboard entertainment? I can't seem to find where you can book it or a schedule of what is on. Also, how do you upgrade to the XL seats?
I have seen mixed reviews to date and getting abit nervous that we may be in for 8 hours of pain.
Hi Jason,
The Gold Coast flights will have in-seat in-flight entertainment at every seat. There is a a single fee of RM30 for access to all the movie, TV, music and games content. We presently do not have a pre-booked option but you can purchase it via entering your credit card details directly onto the screen or pay via cash or card to the flight attendant.
You can upgrade to XL seats via the call centre. On some days, we may have a promotion for upgrades at the airport counter during check-in, but this is only subject to availability.
The issues with the economy seat (that caused pain) was because some passengers were not aware that our new seats get its recline from a new method, by sliding the seat cushion forward (and the seat back moving forward with it to create a recline). It does not lean back like traditional seats. The advantage of this design is you better manage your personal space without having the person in front of you lean back into your area (esp when you're eating or using your laptop or watching the in-flight screen.
The Gold Coast flights will have in-seat in-flight entertainment at every seat. There is a a single fee of RM30 for access to all the movie, TV, music and games content. We presently do not have a pre-booked option but you can purchase it via entering your credit card details directly onto the screen or pay via cash or card to the flight attendant.
You can upgrade to XL seats via the call centre. On some days, we may have a promotion for upgrades at the airport counter during check-in, but this is only subject to availability.
The issues with the economy seat (that caused pain) was because some passengers were not aware that our new seats get its recline from a new method, by sliding the seat cushion forward (and the seat back moving forward with it to create a recline). It does not lean back like traditional seats. The advantage of this design is you better manage your personal space without having the person in front of you lean back into your area (esp when you're eating or using your laptop or watching the in-flight screen.
Hi Azran,
I bought tickets for next month (April) from LCCT to Stansted. There'll be 5 of us -- myself, hubby, year 1 daughter, mom and aunt. I wasn't concerned about the seats on AAX as I'm used to travel coach on other airlines as well, including long-haul. However, reading the following post, I'm pretty worried now especially for my tall husband and my mom and aunt:-
http://www.sweetcontemplation.com/2009/01/surviving-long-haul-air-asia-x-flight.html
Wld be great if you can give some feedback to ease our minds.
I bought tickets for next month (April) from LCCT to Stansted. There'll be 5 of us -- myself, hubby, year 1 daughter, mom and aunt. I wasn't concerned about the seats on AAX as I'm used to travel coach on other airlines as well, including long-haul. However, reading the following post, I'm pretty worried now especially for my tall husband and my mom and aunt:-
http://www.sweetcontemplation.com/2009/01/surviving-long-haul-air-asia-x-flight.html
Wld be great if you can give some feedback to ease our minds.
Dear Sofea,
Thank for for sharing your concern.
I know there are a number of people that are not happy with our economy class seats on the A330s (not the A340 to London!).
Our principle is simple. The number of seats (leather or fabric upholstery doesn't matter) drives our economics. You cannot get a 30%-50% savings, or ~RM1000 savings and still get the same quality of seats as a legacy carrier.
For most people, the savings are what counts.
For those that want the extra comfort, we do offer a couple of upgrade options.
1. There are 18 seats in economy at the front of each section that are our Choice extra-legrooms seats. For tall people, they have the option of selecting these seats to get ample legroom.
2. For those that want even more comfort, our XL seats are definitely much better value than economy seats on legacy carriers. For the same fare, you get a massive 38" seat pitch (legroom) similar to Virgin Atlantic's and BA's premium economy vs 33"-34" on MAS/SQ. You also get the same seat width as most business class seats - 19".
The economy seats do recline, but use a glide-forward design vs traditional seat lean-backwards. The angle of recline is the same. The disadvantage is it reduces legroom for tall people (but we have the options above) but the advantage of the design is it eliminates the discomfort from having the person in front of you lean back into your personal space.
Having said that, we are now designing a new economy seat that will be like the AirAsia short-haul seat with more legroom and a bit more recline angle.
Thank for for sharing your concern.
I know there are a number of people that are not happy with our economy class seats on the A330s (not the A340 to London!).
Our principle is simple. The number of seats (leather or fabric upholstery doesn't matter) drives our economics. You cannot get a 30%-50% savings, or ~RM1000 savings and still get the same quality of seats as a legacy carrier.
For most people, the savings are what counts.
For those that want the extra comfort, we do offer a couple of upgrade options.
1. There are 18 seats in economy at the front of each section that are our Choice extra-legrooms seats. For tall people, they have the option of selecting these seats to get ample legroom.
2. For those that want even more comfort, our XL seats are definitely much better value than economy seats on legacy carriers. For the same fare, you get a massive 38" seat pitch (legroom) similar to Virgin Atlantic's and BA's premium economy vs 33"-34" on MAS/SQ. You also get the same seat width as most business class seats - 19".
The economy seats do recline, but use a glide-forward design vs traditional seat lean-backwards. The angle of recline is the same. The disadvantage is it reduces legroom for tall people (but we have the options above) but the advantage of the design is it eliminates the discomfort from having the person in front of you lean back into your personal space.
Having said that, we are now designing a new economy seat that will be like the AirAsia short-haul seat with more legroom and a bit more recline angle.
Any plans to fly to New Zealand?
Also, when I was looking at London to Malaysia flights before, some had XL seats cheaper than the ecconomy ones, on the same flight! Am I missing something?
Lastly, what is the deal on check-in bags for long-haul? Will you still be charging, as per chort haul?
Also, will you still charge for meals?
Kind regards
Jonathan Kubiak
P.S. Congratulations on the launch of flights to/from Loughton. I will thorughly enjoy seeing Virgin, Quantas and what have you get a good kicking!
Also, when I was looking at London to Malaysia flights before, some had XL seats cheaper than the ecconomy ones, on the same flight! Am I missing something?
Lastly, what is the deal on check-in bags for long-haul? Will you still be charging, as per chort haul?
Also, will you still charge for meals?
Kind regards
Jonathan Kubiak
P.S. Congratulations on the launch of flights to/from Loughton. I will thorughly enjoy seeing Virgin, Quantas and what have you get a good kicking!
I bought 8 tickets to London on August. I was wondering anyone able to let me know that if i had pre-order the meal, how many times they serve in the long haul flight? once or twice? I am travelling with my parents and my dad in law.
Dear Jonathan/Jennifer,
We're looking at New Zealand but it will depend on our confidence that there is strong demand for trans-Tasman to fill up a widebody jet and a new operational design with a hop from an Australian port.
The price for seats on Economy and XL are based on demand take-up - as more seats are sold, fares go up. There's a point where the last few economy seats may be priced higher if XL seat demand does not go up - but that would be rare indeed! Which dates did you find had this phenomenon?
For charges on baggage and meals, check out www.airasia.com under Bookings/Fee Schedule and Products & Shopping/Snack Attack (AirAsia X meals).
For pre-booked meals on London flights,you get two meals served after take off and before landing.
We're looking at New Zealand but it will depend on our confidence that there is strong demand for trans-Tasman to fill up a widebody jet and a new operational design with a hop from an Australian port.
The price for seats on Economy and XL are based on demand take-up - as more seats are sold, fares go up. There's a point where the last few economy seats may be priced higher if XL seat demand does not go up - but that would be rare indeed! Which dates did you find had this phenomenon?
For charges on baggage and meals, check out www.airasia.com under Bookings/Fee Schedule and Products & Shopping/Snack Attack (AirAsia X meals).
For pre-booked meals on London flights,you get two meals served after take off and before landing.
Hi Air Asia,
I am really proud of AA. I actually used AA since 1994 when AA was managed by DRB as I was working in Sabah and had to travel back to KL quite often.
Now that I travel to US quite often I am looking forward for an AA flght either from KL to US or from Stanstead to US - that would be great. Is that thought off? Being in east coast of US maybe landing in Seattle or Portland would be less congested than landing in LAX as I know there are many budget airlines here in US like Southwest using these airports.
Any ideas whether you would be like Virgin - internet in the air? I think Virgin is doing great and I hear a lot of my friends are using Virgin America to travel because of all these extras goodies which even top airlines cannot provide.
I am really proud of AA. I actually used AA since 1994 when AA was managed by DRB as I was working in Sabah and had to travel back to KL quite often.
Now that I travel to US quite often I am looking forward for an AA flght either from KL to US or from Stanstead to US - that would be great. Is that thought off? Being in east coast of US maybe landing in Seattle or Portland would be less congested than landing in LAX as I know there are many budget airlines here in US like Southwest using these airports.
Any ideas whether you would be like Virgin - internet in the air? I think Virgin is doing great and I hear a lot of my friends are using Virgin America to travel because of all these extras goodies which even top airlines cannot provide.
Thanks Edward.
As neither a European or American carrier, we're not likely to get approvals to fly from London to the US. However, we've seen many of our passengers traveling via transit points on different carriers - i.e., if in the East Coast, finding the best fare on any carrier to London, and then taking our flight back to KL.
We're continuing to explore wifi on board but its a lot more complex for us compared to VA because they are only flying domestically and need to only deal with one telco/satellite provider whereas when we fly across different countries and geographies, its more complex to get a structure that will lead to affordable rates for our passengers.
As neither a European or American carrier, we're not likely to get approvals to fly from London to the US. However, we've seen many of our passengers traveling via transit points on different carriers - i.e., if in the East Coast, finding the best fare on any carrier to London, and then taking our flight back to KL.
We're continuing to explore wifi on board but its a lot more complex for us compared to VA because they are only flying domestically and need to only deal with one telco/satellite provider whereas when we fly across different countries and geographies, its more complex to get a structure that will lead to affordable rates for our passengers.
Hi Azran,
Thank you for letting me know about the meal for London route.(accidently click show as annoymous for my comment yesterday). I have been calling and writting to airasia but no one reply and able to tell me that. I am so concern about the meal because i am bringing some senior citizen along with me and i have to make sure they are not suffering anything when they are on board.
Thank you!
Thank you for letting me know about the meal for London route.(accidently click show as annoymous for my comment yesterday). I have been calling and writting to airasia but no one reply and able to tell me that. I am so concern about the meal because i am bringing some senior citizen along with me and i have to make sure they are not suffering anything when they are on board.
Thank you!
hi azran,
i've tried calling the inquiry number given and also emailed many many times. my KUL-BKK flight was cancelled on the 18th of December 2008 and we were told that we are eligible for the RM200 on time Guarantee. It's already March now and still there is no news. Can anybody get back to us? thanks ya?
And keep up the Good work! We are strong supporters of Airasia and we look forward to flying, flying & continue flying with Airasia!!
i've tried calling the inquiry number given and also emailed many many times. my KUL-BKK flight was cancelled on the 18th of December 2008 and we were told that we are eligible for the RM200 on time Guarantee. It's already March now and still there is no news. Can anybody get back to us? thanks ya?
And keep up the Good work! We are strong supporters of Airasia and we look forward to flying, flying & continue flying with Airasia!!
Hi Kiat Lee.
That's an AirAsia short-haul flight. I'd recommend you on to www.airasia.com, click 'Help & Info' and Click 'Contact Us' and then select the Online feedback form.
That's an AirAsia short-haul flight. I'd recommend you on to www.airasia.com, click 'Help & Info' and Click 'Contact Us' and then select the Online feedback form.
Hi Azran
This my 8th trip on AirAsiaX from gold coast to KL i have to say your airline service is fantasic cabin crew are very polite and very pretty also for a budget airline service is better then most hi end airlines keep up the good work.
This my 8th trip on AirAsiaX from gold coast to KL i have to say your airline service is fantasic cabin crew are very polite and very pretty also for a budget airline service is better then most hi end airlines keep up the good work.
Hi
I plan on traveling to London from Perth via KL in December 09 so am wondering if there are ample hand held entertainment sets on board. My experience on other carriers is that these are limited and if you don't sit in the front few rows of the plane you miss out! If they are limited what is the best way of securing a set for the journey?
Thanks
I plan on traveling to London from Perth via KL in December 09 so am wondering if there are ample hand held entertainment sets on board. My experience on other carriers is that these are limited and if you don't sit in the front few rows of the plane you miss out! If they are limited what is the best way of securing a set for the journey?
Thanks
Dear Jennifer,
The short answer is that the portable units (especially on the London flight) are limited. We are constrained by regulatory approval on how many 'battery units' we can carry onboard.
There are only about 60 units available onboard, and the max number of passengers on London-KL is 286.
However, from our experience so far, only 5% of flights have sold out.
We are still working on an option to pre-book your units before the flight, but I would advise that you tell our cabin crew upfront that you want a unit so that they'll get one for you.
The short answer is that the portable units (especially on the London flight) are limited. We are constrained by regulatory approval on how many 'battery units' we can carry onboard.
There are only about 60 units available onboard, and the max number of passengers on London-KL is 286.
However, from our experience so far, only 5% of flights have sold out.
We are still working on an option to pre-book your units before the flight, but I would advise that you tell our cabin crew upfront that you want a unit so that they'll get one for you.
Hi Azran,
Flying to Perth soon. I really need to know if I can use my Nokia N95 8GB in offline mode to watch movies and listen to music? If the answer is no, can I then use an Ipod Touch or Ipod Nano? Thanks so much for your reply.
Flying to Perth soon. I really need to know if I can use my Nokia N95 8GB in offline mode to watch movies and listen to music? If the answer is no, can I then use an Ipod Touch or Ipod Nano? Thanks so much for your reply.
Hi Azran,
I am looking at booking with Air Asia to travel from London to KL at Christmas time. However, I am a bit worried about the entertainment options as I cannot see anything about this on your website. Will there be portable units or seat back entertainment on London flights? I understand Air Asia prices are very low but I cannot imagine flying for 11 + hours with absolutely nothing to do!
I am looking at booking with Air Asia to travel from London to KL at Christmas time. However, I am a bit worried about the entertainment options as I cannot see anything about this on your website. Will there be portable units or seat back entertainment on London flights? I understand Air Asia prices are very low but I cannot imagine flying for 11 + hours with absolutely nothing to do!
Hi John,
No problem with using your Nokia N95 or iPod in offline mode, as long as it is not during taxi, take-off and landing. Just follow cabin crew announcements on when all electronic devices need to be shut off.
No problem with using your Nokia N95 or iPod in offline mode, as long as it is not during taxi, take-off and landing. Just follow cabin crew announcements on when all electronic devices need to be shut off.
Hi Jade,
For our London flights, during Christmas 2009, we will still be using our portable media players as described and displayed in this posting.
There are 286 seats onboard (may be full if during Christmas) and we have approx 60 units available. We rarely rent all of them out so very limited instances of stock-outs, but do grab one as soon as they're being rolled out.
For our London flights, during Christmas 2009, we will still be using our portable media players as described and displayed in this posting.
There are 286 seats onboard (may be full if during Christmas) and we have approx 60 units available. We rarely rent all of them out so very limited instances of stock-outs, but do grab one as soon as they're being rolled out.
Hi Azran
I wrote to you recently about the nokia n95 and Ipods. Thanks for clarifying. Just one more thing. Are normal laptops allowed too during flight? thanks
I wrote to you recently about the nokia n95 and Ipods. Thanks for clarifying. Just one more thing. Are normal laptops allowed too during flight? thanks
Hi John.
Of course. I never travel without my laptop! Same rules apply as with any airline. Laptops cannot be used on taxi, take-off, landing etc - but its safe to use during flight
Of course. I never travel without my laptop! Same rules apply as with any airline. Laptops cannot be used on taxi, take-off, landing etc - but its safe to use during flight
Hi Azzam
Like many other correspondents, I am also concerned about the potential lack of in-flight entertainment for the flight to the UK. With 3 kids, this is a big concern for us, and is a major factor in whether we choose AA. (Our family lives 20 mins from Stanstead, which is great!)
I note your response to John re laptops. My laptop will not last 13 hours!! what are the options for providing power to keep the laptop running?
Like many other correspondents, I am also concerned about the potential lack of in-flight entertainment for the flight to the UK. With 3 kids, this is a big concern for us, and is a major factor in whether we choose AA. (Our family lives 20 mins from Stanstead, which is great!)
I note your response to John re laptops. My laptop will not last 13 hours!! what are the options for providing power to keep the laptop running?
At the moment, we don't have in-seat power sockets available for our guests.
Most people don't use their laptops continuously for the full duration of the flight - and we're not in a position to cater for those who want to use a laptop continuously.
These days, portable DVD players are quite affordable and have longer battery life than laptops.
My kids also have their Nintendo DS's that keep them occupied.
Most people don't use their laptops continuously for the full duration of the flight - and we're not in a position to cater for those who want to use a laptop continuously.
These days, portable DVD players are quite affordable and have longer battery life than laptops.
My kids also have their Nintendo DS's that keep them occupied.
Hello Azran. First of all its really good to be able to talk to someone first hand on this blog site. Thanks for your time.
We are flying from London Stansted to KL on Saturday and i'm hoping you can get back to me before this time to answer a few concerns that i have at the moment.
After reading the above posts, i'm quite concerned about leg room on the above flight as I am 6'5" and usually suffer on shorthaul flights let alone longhaul. I few Virgin Economy to NYC last year, could you let me know how the legroom would compare to this?
Due to my height there is very little chance i will be able to get sleep so i'm also concerned about entertainment. These 'screens' that you rent on board....are there only a limited number?? Is there any way i can reserve one prior to the flight? Does it show the latest films / etc or are the movies quite dated?
I called your customer helpline today to ask what plane we will be on and they told me it was an A330. Is this correct as above you mention our route is operated by a A340?
It would be great if you could get back to me before Saturday.
Maybe a suggestion for the website would be to add some 'in flight entertainment' details with some interior pictures of your fleet. Hope you dont mind the suggestion?!
We are flying from London Stansted to KL on Saturday and i'm hoping you can get back to me before this time to answer a few concerns that i have at the moment.
After reading the above posts, i'm quite concerned about leg room on the above flight as I am 6'5" and usually suffer on shorthaul flights let alone longhaul. I few Virgin Economy to NYC last year, could you let me know how the legroom would compare to this?
Due to my height there is very little chance i will be able to get sleep so i'm also concerned about entertainment. These 'screens' that you rent on board....are there only a limited number?? Is there any way i can reserve one prior to the flight? Does it show the latest films / etc or are the movies quite dated?
I called your customer helpline today to ask what plane we will be on and they told me it was an A330. Is this correct as above you mention our route is operated by a A340?
It would be great if you could get back to me before Saturday.
Maybe a suggestion for the website would be to add some 'in flight entertainment' details with some interior pictures of your fleet. Hope you dont mind the suggestion?!
Hello Azran,
I am flying to KL in nov this year are the in seat screens available?,
I am flying to KL in nov this year are the in seat screens available?,
Hi Christopher,
Our London flights are definitely with the A340s, not the A330s.
The A340s are from AirCanada, so the seats are equivalent to any full-service airline. Check out pictures of the A340 seats on another of my blog postings.
If you're still concerned, you can ask for an upgrade to our extra-legroom seats (the exit-row seats with no seats in front of them) or our XL Premium seats - for a GBP25 for the former and GBP100 for the latter.
For the moment, our portable players on the A340s are limited - only 60 units available onboard and we are not able to take advanced bookings. Do let the crew know you want one as soon as you board.
Good suggestion re info on website.
Movies this month are Dragonball Evolution, Watchmen, Duplicity, Transformers 1, etc
Feel free to send us emails to airasiax@airasia.com
Our London flights are definitely with the A340s, not the A330s.
The A340s are from AirCanada, so the seats are equivalent to any full-service airline. Check out pictures of the A340 seats on another of my blog postings.
If you're still concerned, you can ask for an upgrade to our extra-legroom seats (the exit-row seats with no seats in front of them) or our XL Premium seats - for a GBP25 for the former and GBP100 for the latter.
For the moment, our portable players on the A340s are limited - only 60 units available onboard and we are not able to take advanced bookings. Do let the crew know you want one as soon as you board.
Good suggestion re info on website.
Movies this month are Dragonball Evolution, Watchmen, Duplicity, Transformers 1, etc
Feel free to send us emails to airasiax@airasia.com
Just booked our flights from Melbourne - KL - London Stanstead and again for the return back to Melbourne. Traveling in Jan 2010. What sort of In flight entertainment (handheld or seat screen) will there be on the flight and what is the cost of drinks such as wine/beer and soft drinks ???
Due to the fact we have booked all connecting flights with Air Asia what would be their policy if we miss our connecting flights due to flight delays from Air Asia.
thanks for any advice on the above
Hadleigh
Due to the fact we have booked all connecting flights with Air Asia what would be their policy if we miss our connecting flights due to flight delays from Air Asia.
thanks for any advice on the above
Hadleigh
Dear Hadleigh,
It depends on which date you're travelling. Some of our Aircraft will have the in-seat entertainment option on the Melbourne-KL route, some will only have the portable version.
The London route will only have the portable version in Jan 2010.
We're currently working on a transit service product to help make the transit in KL easier - i.e., transferring your bags and bypassing immigration/customs. Hope to debut later this year, in time for 2010, so stay tuned.
If one of your flights is significantly delayed because of us, we will get you a seat on the next available flight on the connection. Always advisable to sign up for travel insurance for additional coverage on significant delays.
It depends on which date you're travelling. Some of our Aircraft will have the in-seat entertainment option on the Melbourne-KL route, some will only have the portable version.
The London route will only have the portable version in Jan 2010.
We're currently working on a transit service product to help make the transit in KL easier - i.e., transferring your bags and bypassing immigration/customs. Hope to debut later this year, in time for 2010, so stay tuned.
If one of your flights is significantly delayed because of us, we will get you a seat on the next available flight on the connection. Always advisable to sign up for travel insurance for additional coverage on significant delays.
Hi there,
After reading through this blog, I noticed that you are planning to have the A340s (KL-London route) re-fitted for next year. I have a few questions about the potential changes:
Will the seats have built-in screens or will portable ones still be used?
What seats will be put in during the re-fit (with regards to the size and legroom, because the current seat configuration is pretty good for a 13-hour flight)?
Will the seats be provided with power sockets (eg. for laptops/USB)?
I hope these are alright. Many thanks in advance for any information you can pass on.
Nigel
After reading through this blog, I noticed that you are planning to have the A340s (KL-London route) re-fitted for next year. I have a few questions about the potential changes:
Will the seats have built-in screens or will portable ones still be used?
What seats will be put in during the re-fit (with regards to the size and legroom, because the current seat configuration is pretty good for a 13-hour flight)?
Will the seats be provided with power sockets (eg. for laptops/USB)?
I hope these are alright. Many thanks in advance for any information you can pass on.
Nigel
Hi Nigel,
Stay tuned for future seats on our refit programme.
Comfort is an important consideration for us.
Stay tuned for future seats on our refit programme.
Comfort is an important consideration for us.
Its not 100% but most Taipei flights are with the new A330 aircraft with IFE. There is a chance that our one older A330 may be used for Taipei occassionally and it would have the portable units.
Hi
My question is regarding in-flight entertainment.
Towards the beginning of this blog (08/25/08) it says that as of Jan 2009 all MEL-KL flights will have in-seat entertainment. A few posts back (07/08/09) it says that not all flights have in-seat entertainment and that it depends on the date of travel.
I am traveling with AirAsia MEL-KL on 20/8 and KL-MEL on 28/8.
Two questions:
1. Is it possible to know if in-seat entertainment is available on both my flights?
2. Is there a website or anyway to know the entertainment schedule (eg. music channels, movies shown).
Thanks.
My question is regarding in-flight entertainment.
Towards the beginning of this blog (08/25/08) it says that as of Jan 2009 all MEL-KL flights will have in-seat entertainment. A few posts back (07/08/09) it says that not all flights have in-seat entertainment and that it depends on the date of travel.
I am traveling with AirAsia MEL-KL on 20/8 and KL-MEL on 28/8.
Two questions:
1. Is it possible to know if in-seat entertainment is available on both my flights?
2. Is there a website or anyway to know the entertainment schedule (eg. music channels, movies shown).
Thanks.
Hi Julio,
1. I wish we can be 100% sure, but unfortunately, we cannot conclusively predict whether our one A330 without in-seat entertainment will be used on a particular flight. As a rule, we avoid it for sectors like Melbourne - unless an issue crops up and we need to swap the aircraft to avoid flight delays.
2. We're working on putting up the movies/TV shows on our website. Coming soon.
Kind regards
-a
1. I wish we can be 100% sure, but unfortunately, we cannot conclusively predict whether our one A330 without in-seat entertainment will be used on a particular flight. As a rule, we avoid it for sectors like Melbourne - unless an issue crops up and we need to swap the aircraft to avoid flight delays.
2. We're working on putting up the movies/TV shows on our website. Coming soon.
Kind regards
-a
Hello,
We are looking to fly London-KL-London end April/beginning of May next year. Will the aircraft have seat-back screens in by then do you know?
Regards,
Mark
We are looking to fly London-KL-London end April/beginning of May next year. Will the aircraft have seat-back screens in by then do you know?
Regards,
Mark
Hi Azran,
Firstly I think it brilliant to have direct contact for any questions.
I am flying from London-KL on 30th Nov 09 then KL-Melbourne on 3rd Dec. Do you know what entertainment optons are availble on board? When boarding is it definatley possible to request the hand held media units straight away? (as were sat at the very back)
Is extra food & drink availble between our prbooked meals?
Many thanks
Firstly I think it brilliant to have direct contact for any questions.
I am flying from London-KL on 30th Nov 09 then KL-Melbourne on 3rd Dec. Do you know what entertainment optons are availble on board? When boarding is it definatley possible to request the hand held media units straight away? (as were sat at the very back)
Is extra food & drink availble between our prbooked meals?
Many thanks
Hi Shane.
London-KL will definitely be the portable players. I don't have a good process solution yet to pre-confirm the limited number of units - open to suggestions that can balance passenger convenience with operational ease - although we're trying to come up with a process.
BEst to tell one of the smiling cabin crew as soon as you board - make a friend! And only less than 5% of the flights do the units run out.
The KL-Mel should be in-seat units.
Yes, extra food, snacks and drinks are available for purchase in between meals. Check out the menu from airasia.com under Products & Shopping / Snack Attack / AirAsia X Menu.
Beer and Wine are also available for purchase.
London-KL will definitely be the portable players. I don't have a good process solution yet to pre-confirm the limited number of units - open to suggestions that can balance passenger convenience with operational ease - although we're trying to come up with a process.
BEst to tell one of the smiling cabin crew as soon as you board - make a friend! And only less than 5% of the flights do the units run out.
The KL-Mel should be in-seat units.
Yes, extra food, snacks and drinks are available for purchase in between meals. Check out the menu from airasia.com under Products & Shopping / Snack Attack / AirAsia X Menu.
Beer and Wine are also available for purchase.
Have read through all this useful information. Want to add my thanks that this forum is available.
Helen
Helen
Hello there
Another question re inflight entertainment, baggage and insurance! Sorry!
* In April 2010 I am travelling from Perth-KL then from KL - London. Will there be in flight entertainment? If so, will it be those hand held devices, or will the tv be installed on the backs of the seats?
* Will my bags go right through from Perth-London - as when I booked the travel I had to do it separately.
* I took out insurance (your own one) - which I am now lead to believe only covers you from KL-London. If the first flight is delayed and I miss the 2nd flight - will I be covered?
I look forward to hearing from you.
Another question re inflight entertainment, baggage and insurance! Sorry!
* In April 2010 I am travelling from Perth-KL then from KL - London. Will there be in flight entertainment? If so, will it be those hand held devices, or will the tv be installed on the backs of the seats?
* Will my bags go right through from Perth-London - as when I booked the travel I had to do it separately.
* I took out insurance (your own one) - which I am now lead to believe only covers you from KL-London. If the first flight is delayed and I miss the 2nd flight - will I be covered?
I look forward to hearing from you.
Sorry - I havent made myself clear re insurance comment - if the PER-KL flight is delayed and I miss the KL-London one (THE SECOND FLIGHT) - will your insurance policy cover me for this?
Please advise....
Laura
Please advise....
Laura
Hi I am now to this blog. Can anyone tell me when the 340 refit on the stanstead route is planned in 201?
Hi Laura,
1. There should be in-flight entertment. Definitely portable units for KL-London. Perth-KL could either be portable units or in-seat units, depending on the aircraft rotation for that particular flight.
2. If the Perth-KL flight is delayed, we will get you on the next available London flight. We're definitely planning to introduce a baggage transfer service and are currently working with Malaysia Airports to develop a process. Will keep everyone updated when we're ready to launch - targeting before year-end peak season.
1. There should be in-flight entertment. Definitely portable units for KL-London. Perth-KL could either be portable units or in-seat units, depending on the aircraft rotation for that particular flight.
2. If the Perth-KL flight is delayed, we will get you on the next available London flight. We're definitely planning to introduce a baggage transfer service and are currently working with Malaysia Airports to develop a process. Will keep everyone updated when we're ready to launch - targeting before year-end peak season.
hi we are flighing from melb-KL-lon, and we booked these flights sepretly is it possable to check our baggage through from melb-lon? and also when we are travling (jun/jul 2010) will we have in seat entertainment all the way? and also for extra leg room seats do you have to book them before the departure date on at check in?
thanks
thanks
Hi Michael,
1. You still book flights separately. We are working on developing a transit service in KL to move your bags. That's subject to solving the process with Malaysia Airports, but should be done well ahead of Jun-Jul 2010. Stay in touch as we progress on this.
2. By Jun/Jul 2010, most aircraft will move towards portable units and hopefully by then we'll get even better units.
3. Extra legroom seats - book now. They are marked 'Hot Seats'in the seat map in the booking page. If you've already booked your flights, you can choose seats from airasia.com under Bookings -> Manage My Booking
1. You still book flights separately. We are working on developing a transit service in KL to move your bags. That's subject to solving the process with Malaysia Airports, but should be done well ahead of Jun-Jul 2010. Stay in touch as we progress on this.
2. By Jun/Jul 2010, most aircraft will move towards portable units and hopefully by then we'll get even better units.
3. Extra legroom seats - book now. They are marked 'Hot Seats'in the seat map in the booking page. If you've already booked your flights, you can choose seats from airasia.com under Bookings -> Manage My Booking
Hi I was wondering about the XL seats on the A340 STN KUL STN I have just booked some and are looking forward to the flights. Can you tell me are the A1 C1 bulhead seats good for stretching out on or are they restricted by the bulhead at all. Should I be going for the ones behind where I can stretch under the seat in front ?(I have a very tall partner...)
Hi Juliette,
All XL Premium seats on our A340 have full 60" pitch. The first row is not blocked or restricted by the bulkhead.
The slight advantage of the rows behind is that you will have space to put small bags underneath the seat in-front.
All XL Premium seats on our A340 have full 60" pitch. The first row is not blocked or restricted by the bulkhead.
The slight advantage of the rows behind is that you will have space to put small bags underneath the seat in-front.
i was looking to fly from perth to kl then kl to london in july 2010. when i went to book it looks like the perth-kl flight lands 10 minutes befor the kl-london flight takes off and this is different from the current timetable shich gives more time. is the july 2010 times correct?
also will the xl seats be new by that time or not- what type of xl seats will there be on each of the sectors in terms of incline and pitch?
thanks
also will the xl seats be new by that time or not- what type of xl seats will there be on each of the sectors in terms of incline and pitch?
thanks
Dear Anonymous,
Yes, the timing for July 2010 has changed from current schedule. This was due to the unexpected change in daylight savings by the state of Western Australia, which left us a bit stuck.
The XL seats should be new by then - the full 60" lie-flat bed seats.
Yes, the timing for July 2010 has changed from current schedule. This was due to the unexpected change in daylight savings by the state of Western Australia, which left us a bit stuck.
The XL seats should be new by then - the full 60" lie-flat bed seats.
re july 2010 timing, does that mean we would need to stay overnight at kl or are there other flights we could take from kl to london?
also with the lie flat beds is that for both sectors including kl to london?
thanks for allyour help
also with the lie flat beds is that for both sectors including kl to london?
thanks for allyour help
Unfortunately it does mean you have to overnight in KL (Shopping stopover? Rejuvenate at a spa?) Affordable and convenient airport hotel (www.tunehotels.com) walking distance from our terminal.
we are trying to work on a second daily flight to London and this will help resolve most connection timing issues.
Lie Flats will be for both PER-KUL and KUL-STN sectors by July 2010.
Thanks!
we are trying to work on a second daily flight to London and this will help resolve most connection timing issues.
Lie Flats will be for both PER-KUL and KUL-STN sectors by July 2010.
Thanks!
Hi, I see after reading all the messages that you say the Melbourne - KL route should have had in seat entertainment by Nov 08, but friends just flew this route and tere were no entertainment offered at all, not even the portable ones. We have booked for June 10 Mel-KL, will the new aircarft be ready by then? Thanks
If the aircraft does not have in-seat entertainment, it should have the portable units. However, there was a period of 2 weeks where there were no portable units available because we were waiting for additional units to arrive and had used up the ones we have for the longer London flight.
Strategically, I think we'll be moving away from in-seat entertainment and will continue only with portable units so chances are this will be the case for a June 2010 flight. We're on the lookout for better portable units then the ones we use now (picture above).
Strategically, I think we'll be moving away from in-seat entertainment and will continue only with portable units so chances are this will be the case for a June 2010 flight. We're on the lookout for better portable units then the ones we use now (picture above).
i am flying in feb 2009 from london to kuala lumpur then to melbourne, would my flight have entertainment ?? as these are both long flights!!??
Dear Keri,
As per the article, London-KL will have about 60 units of portable media players. Do ask the flight attendant early on, as we're not allowed to carry more than that for regulatory reasons (batteries). But we rarely sell out all 60 (less than 5% of flights).
Melbourne will most likely have in-seat entertainment units.
Don't forget your own books and ipods for variety.
As per the article, London-KL will have about 60 units of portable media players. Do ask the flight attendant early on, as we're not allowed to carry more than that for regulatory reasons (batteries). But we rarely sell out all 60 (less than 5% of flights).
Melbourne will most likely have in-seat entertainment units.
Don't forget your own books and ipods for variety.
Does AirAsia accept Debit Card (Visa Electron, Visa Debit, Debit Mastercard, etc) for the payment of in-flight entertainment?
I strongly hope that the debit card stated above will be accepted. Thank you
I strongly hope that the debit card stated above will be accepted. Thank you
I will travelling to Melbourne in tis 25 Dec 09 and come back to KL on 23 Jan 10. Jus wan to know whether the flight got 3-pin to charge my psp? I wish to know is that any in-flight entertaiment for the flight. I would recommend AA should let us to pre-book online and get a discount.
Dear Melissa,
1. No 3-pin socket.
2. Yes there is in-flight entertainment
3. Working on it - we're going through a major IT systems overhaul to upgrade our booking engine to give us the ability to make more options available for pre-purchase at a discount.
1. No 3-pin socket.
2. Yes there is in-flight entertainment
3. Working on it - we're going through a major IT systems overhaul to upgrade our booking engine to give us the ability to make more options available for pre-purchase at a discount.
To Azlan,
Can you please tell us which features in In-Flight Entertainment in seats are free and which features not free?
And, I have another suggestion. Since there is USB port, hope that passengers can plug-in their external portable hard disk drive and USB flash drive, and can watch any video files (inclusive of video files in .rmvb format) and listen to the music files inside their USB hard disk drive / flash drive by using the In-Flight Entertainment in seat.
Any reply/comments to my question and suggestion will be appreciated. Thank you!
Can you please tell us which features in In-Flight Entertainment in seats are free and which features not free?
And, I have another suggestion. Since there is USB port, hope that passengers can plug-in their external portable hard disk drive and USB flash drive, and can watch any video files (inclusive of video files in .rmvb format) and listen to the music files inside their USB hard disk drive / flash drive by using the In-Flight Entertainment in seat.
Any reply/comments to my question and suggestion will be appreciated. Thank you!
Hi Shi Hong,
Basically, only the entertainment content is charged one fee for access to movies, TV shows, and music.
Other functionalities are free - e.g., chat, destination videos and info, etc.
Good idea, will investigate re using USB port.
Basically, only the entertainment content is charged one fee for access to movies, TV shows, and music.
Other functionalities are free - e.g., chat, destination videos and info, etc.
Good idea, will investigate re using USB port.
Hello Azran,
We are a family of two adults and four children [2 to 9yrs] and will be travelling K.L to Gold coast this December.
Can you please tell us what movies and what games will be available on board for younger viewers during December and also whether the entertainment system will be hand held or seat back on this route.Can payment for screens be made using mastercard?
Many thanks
Andrew
We are a family of two adults and four children [2 to 9yrs] and will be travelling K.L to Gold coast this December.
Can you please tell us what movies and what games will be available on board for younger viewers during December and also whether the entertainment system will be hand held or seat back on this route.Can payment for screens be made using mastercard?
Many thanks
Andrew
Hi Andrew,
The IFE content is available on the airasia.com website. Under Products and Services -> Snack Attack -> In-Flight Entertainment.
The December menu has not been published yet. Please check on 1 December. If you face any problems, do contact us at airasiax@airasia.com.
Your flights from Gold Coast should be operated using a new A330-300 with the Xcite seat-back entertainmnet (unless there's a small chance of an unscheduled aircraft rotation).
Yes, payments can be made directly on the screen via Visa/MC.
From personal experience with my kids, I wouldn't 100% rely on just the IFE - we travel with Nintendo DS, books, toys to supplement IFE content :-)
The IFE content is available on the airasia.com website. Under Products and Services -> Snack Attack -> In-Flight Entertainment.
The December menu has not been published yet. Please check on 1 December. If you face any problems, do contact us at airasiax@airasia.com.
Your flights from Gold Coast should be operated using a new A330-300 with the Xcite seat-back entertainmnet (unless there's a small chance of an unscheduled aircraft rotation).
Yes, payments can be made directly on the screen via Visa/MC.
From personal experience with my kids, I wouldn't 100% rely on just the IFE - we travel with Nintendo DS, books, toys to supplement IFE content :-)
Dear Azlan,
Not everybody in this world are rich enough to be eligible for Credit Card.
Acceptance of Debit Card (including Visa Electron, Visa Debit,Debit Mastercard, etc) on board will be appreciated.
Any comments to my suggestion above will be appreciated.
Not everybody in this world are rich enough to be eligible for Credit Card.
Acceptance of Debit Card (including Visa Electron, Visa Debit,Debit Mastercard, etc) on board will be appreciated.
Any comments to my suggestion above will be appreciated.
Hi Azlan,
I am traveling to KUL from MEL in Dec 09 in premium seats. I am travelling air asia for the first time.
I read the whole fourm but still want to confirm, if there is an on board entertainment available on fleets between MEL-KUL? Is there a list of movies on the website somewhere? is there a fee? is there a provision to use laptops?
Wat is the fleet used between these two destinations?
Thanks,
Christi
I am traveling to KUL from MEL in Dec 09 in premium seats. I am travelling air asia for the first time.
I read the whole fourm but still want to confirm, if there is an on board entertainment available on fleets between MEL-KUL? Is there a list of movies on the website somewhere? is there a fee? is there a provision to use laptops?
Wat is the fleet used between these two destinations?
Thanks,
Christi
Comment feed for this postLeave a comment
| « Menambahkan Penerbangan ke Alor Star | What A Blog !!! » |
