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Bringing Xcalibur Home: Taking Delivery of the A340 aircraft for London
By 
Azran on Feb 16, 2009 | In What's New? | 85 comments »
Friday 6 February marks another proud milestone for us, as the A340-300 aircraft touches down in sunny KL for the first time, after a flight that started from the depths of winter in North America. Our A340-300, or Xcalibur, is a pioneering symbol in many ways.
Captain 'Han' from Xcalibur's cockpit
It is the first A340 to be registered in Malaysia, and my two Chief Pilots, Capt Azhanudin (Operations) and Capt Thevamanohar (Safety), have the honour of being the first two pilots registered for A340 operations for a Malaysian Airline – although they have had extensive experience with this aircraft model with a foreign airline in their previous employment.
Initially, these seats will not be equipped with in-seat entertainment screens. These will be introduced when we refit the aircraft next year. However, we will be providing portable media players for rent during the long London flights.
Wish us well as we keep pushing the envelope and take low-cost travel to new heights! Look out for Xcalibur on its debut flight on London on 11 March.
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85 comments
Wao~ It's Airasia's A340!
The only 1 4-engines Airbus in Malaysia~!
The only 1 4-engines Airbus in Malaysia~!
Well done, Mr. Azran! AirAsia always kept its promise ~ making everyone's dream come true! That's the reason why many are flying with your airline. Hope for more flights to other European cities soon!
AirAsiaX did another amazing job!
looking forward to inaugural flight to London's Stansted!
looking forward to inaugural flight to London's Stansted!
I'll be fying to London in Dec. Mr Azran, will there be power sockets available to charge laptops?
Hi Azran, Proud with AirAsia! Any chance to view the painted air craft n refurbish interior soon?
I wanna show it to my family at london for their next visit to go for airasia. I definitely on AAX to London.
thx
Jack
I wanna show it to my family at london for their next visit to go for airasia. I definitely on AAX to London.
thx
Jack
I'll be fying to London in Apr 2009. Mr Azran, will there be power sockets available to charge laptops and MP3 in the current A340? Is it FOC or chargable?
How about the in-flight entertainment system? How much is the rental?
What other special features can be found in the A340?
How about the in-flight entertainment system? How much is the rental?
What other special features can be found in the A340?
Thanks for the comments:
1. No, AirAsia X aircraft presently are not equipped with individual power sockets to charge laptops. We're working on this as a future enhancement.
2. Jack - send me an email to azran@airasia.com in about 7 days time. I'll look into an opportunity for you to view the aircraft.
3. Unlike our new A330s, this A340 will presently not have the USB port to charge iPods/phones for free. We will add this feature when we refurbish the seats next year.
4. It will presently not have in-seat entertainment but we will be providing portable media players for rent. It should be around RM30-35, subject to agreement with the equipment provider.
The most special feature of this A340 will be its most comfortable seats in the AirAsia family.
1. No, AirAsia X aircraft presently are not equipped with individual power sockets to charge laptops. We're working on this as a future enhancement.
2. Jack - send me an email to azran@airasia.com in about 7 days time. I'll look into an opportunity for you to view the aircraft.
3. Unlike our new A330s, this A340 will presently not have the USB port to charge iPods/phones for free. We will add this feature when we refurbish the seats next year.
4. It will presently not have in-seat entertainment but we will be providing portable media players for rent. It should be around RM30-35, subject to agreement with the equipment provider.
The most special feature of this A340 will be its most comfortable seats in the AirAsia family.
Hi Azran,
Would be great if AirAsia or AirAsia could organize an 'open day' for the general public to view the aircraft. It will be real cool.... Have been on Virgin Atlantic A340 - it is great aircraft. Keep up the good work n keep everyone flying!
Would be great if AirAsia or AirAsia could organize an 'open day' for the general public to view the aircraft. It will be real cool.... Have been on Virgin Atlantic A340 - it is great aircraft. Keep up the good work n keep everyone flying!
Thanks Kwong Yan.
If there is sufficient interest, will definitely organise something prior to aircraft going into service in London on 11 March. Do send me an email and I'll be sure to send you updates (and will update on this blog too).
If there is sufficient interest, will definitely organise something prior to aircraft going into service in London on 11 March. Do send me an email and I'll be sure to send you updates (and will update on this blog too).
Hi Mr. Azran, I'm flying with airasia to brisbane and hangzhou soon. I tried to find the economy seats picture so that i know what to expect in a 8 hours flight. Is the seat same as the picture of the A340 ?
tq.
Alex
dumeort@yahoo.com
tq.
Alex
dumeort@yahoo.com
Swee King, you may check out the A330 interior pictures in airliners.net :D
Hi Mr Azran,
I'll be fying to London in Apr 2009.
Could you please provide information on the entertainment device? What sort of prog is provided? How much is the rental?
The pre-purchased RM38 meals come with 2 meals and drink. Could you provide more detail on the meal? Is it just a main course or will it come with some salad, fruits, desert? What sort of drink is provided?
How long exactly is the flight from KL -Stensted? 13hrs can reach there?
Since there is no in seat entertainment, will there be a big common screen showing passengers the flight plan (eg. where is the current location, current local time, remaining flight time to destination, etc)?
Any special features that can be found only in this A340 and not other commercial international flight?
By the way, how old is the leased A340?
I wish more information on the A340 can be found on the website.
Thank you.
I'll be fying to London in Apr 2009.
Could you please provide information on the entertainment device? What sort of prog is provided? How much is the rental?
The pre-purchased RM38 meals come with 2 meals and drink. Could you provide more detail on the meal? Is it just a main course or will it come with some salad, fruits, desert? What sort of drink is provided?
How long exactly is the flight from KL -Stensted? 13hrs can reach there?
Since there is no in seat entertainment, will there be a big common screen showing passengers the flight plan (eg. where is the current location, current local time, remaining flight time to destination, etc)?
Any special features that can be found only in this A340 and not other commercial international flight?
By the way, how old is the leased A340?
I wish more information on the A340 can be found on the website.
Thank you.
Dear Goh,
1. Information on Pre-Booked Meals is available on our website. Click 'More Info' in the section where you choose the pre-booked meals. It will explain that for the London route, we will serve two separate meals, the description of the meals (whether you choose Asian or Western). The drink is mineral water. And no, we don't throw in salads, fruits or dessert because that adds to cost and not everyone appreciates them.
You may purchase other snacks/desserts onboard to supplement your main meal. The full menu is also available on our website under "Products & Services / Snack Attack / AirAsia X menu"
The length of the flight is also available from the booking departure and arrival times. Its approximately 13 hours one way and 14 hours the other way due to winds. However, long-haul flights can vary by up to 1.5 hours depending on strong headwinds or tailwinds.
No, there is no big common screen to provide information or entertainment. All these extras add to cost and are not critical to all passengers.
The A340 flight to london will take you there safely, comfortably, on time (unless external circumstances or safety precautions necessitate a delay) - and for the best price!
That's what we believe passengers value the most - not extra fancy frills that add cost and weight to the aircraft.
1. Information on Pre-Booked Meals is available on our website. Click 'More Info' in the section where you choose the pre-booked meals. It will explain that for the London route, we will serve two separate meals, the description of the meals (whether you choose Asian or Western). The drink is mineral water. And no, we don't throw in salads, fruits or dessert because that adds to cost and not everyone appreciates them.
You may purchase other snacks/desserts onboard to supplement your main meal. The full menu is also available on our website under "Products & Services / Snack Attack / AirAsia X menu"
The length of the flight is also available from the booking departure and arrival times. Its approximately 13 hours one way and 14 hours the other way due to winds. However, long-haul flights can vary by up to 1.5 hours depending on strong headwinds or tailwinds.
No, there is no big common screen to provide information or entertainment. All these extras add to cost and are not critical to all passengers.
The A340 flight to london will take you there safely, comfortably, on time (unless external circumstances or safety precautions necessitate a delay) - and for the best price!
That's what we believe passengers value the most - not extra fancy frills that add cost and weight to the aircraft.
Hi Alex/SweeKing,
I've just flown with AirAsia X's new A330s to Gold Coast and Melbourne, on both machines 9M-XXA and 9M-XXB. Well, while the planes flew well, the seats were pretty narrow, I reckon a couple of cm narrower than the seats on AirAsia's A320s.
Got some pics, pls go to:
http://i28.photobucket.com/albums/c207/matny/IMG_2672.jpg
http://i28.photobucket.com/albums/c207/matny/IMG_2671.jpg
http://i28.photobucket.com/albums/c207/matny/IMG_2241-1.jpg
Btw the seat slides down, instead of the old style recline. A problem for taller ppl, the lack of space between seats will make the sliding seat cramped.
I've just flown with AirAsia X's new A330s to Gold Coast and Melbourne, on both machines 9M-XXA and 9M-XXB. Well, while the planes flew well, the seats were pretty narrow, I reckon a couple of cm narrower than the seats on AirAsia's A320s.
Got some pics, pls go to:
http://i28.photobucket.com/albums/c207/matny/IMG_2672.jpg
http://i28.photobucket.com/albums/c207/matny/IMG_2671.jpg
http://i28.photobucket.com/albums/c207/matny/IMG_2241-1.jpg
Btw the seat slides down, instead of the old style recline. A problem for taller ppl, the lack of space between seats will make the sliding seat cramped.
Hi Mr.Azran,
The A340 looks Great! the new XL is just what we need. Will we be able to book Gold Coast to London or will they remain seperate bookings?
And the G/Coast to KUL Arrives: 3:10pm Is there enough time to then travel KUL to London which departs: 5:00pm
Thanks, Allan
The A340 looks Great! the new XL is just what we need. Will we be able to book Gold Coast to London or will they remain seperate bookings?
And the G/Coast to KUL Arrives: 3:10pm Is there enough time to then travel KUL to London which departs: 5:00pm
Thanks, Allan
Hi Tony & Azran, I applaud AirAsia and AXX - moving to greater heights in its business. But hear it from me as a customer. In terms of supporting customer feedback, it is still a very weak point. Phone is just recorded messages, feedback form is just robotic answers, customer service counter - answer - mostly don't know or cannot. Kindly let us, the customers, know how and what to do... do hope this will not fall on deaf-ear again. If I have to come to this point to get in touch with the right channel - it must have showed how poor is the current customer service support.
Thank you.
Thank you.
Dear Andrew.
We hear you loud and clear. We have a lot more to do to improve our customer service, and many initiatives are underway.
Call Centre capacity is being increased significantly and we have seen a significant improvement on service metrics over the last 2 weeks.
A lot of queries though, including changing flights, etc can be done via the website without having to call the call centre.
Our also revamping our customer service delivery training programme for staff under a new AirAsia Academy Director.
And we'll continue to use blogs to communicate to our guests.
We hear you loud and clear. We have a lot more to do to improve our customer service, and many initiatives are underway.
Call Centre capacity is being increased significantly and we have seen a significant improvement on service metrics over the last 2 weeks.
A lot of queries though, including changing flights, etc can be done via the website without having to call the call centre.
Our also revamping our customer service delivery training programme for staff under a new AirAsia Academy Director.
And we'll continue to use blogs to communicate to our guests.
Hi Allan,
You need to make two separate bookings for London-KL and KL-Gold Coast.
Under normal circumstances (95%+ of the time), that connection time is sufficient. However, there may be exceptional circumstances which may cause delays that lead to missed connections. Best to get travel insurance for protection to get next available flight.
You need to make two separate bookings for London-KL and KL-Gold Coast.
Under normal circumstances (95%+ of the time), that connection time is sufficient. However, there may be exceptional circumstances which may cause delays that lead to missed connections. Best to get travel insurance for protection to get next available flight.
I congratulate you guys on starting up the route to London.
I was one of the budget travelers who tic-tacked their way from Perth to Singapore to Hong Kong, to get a cheap fare on Oasis Hong Kong Airways.
Now you have saved me 2 flights!
Let's hope the route proves profitable.
One question Azran, will the XL seats be re-configured when you do the new fit out on the planes using this route?
Cheers
Adam
I was one of the budget travelers who tic-tacked their way from Perth to Singapore to Hong Kong, to get a cheap fare on Oasis Hong Kong Airways.
Now you have saved me 2 flights!
Let's hope the route proves profitable.
One question Azran, will the XL seats be re-configured when you do the new fit out on the planes using this route?
Cheers
Adam
Hi Adam,
When we reconfigure the seats in 2010, we're looking at getting even better XL seats - lie-flat beds for the A340. I'm also looking at using these lie-flat beds for the XL seats on our A330s, if there's demand.
We're making good progress getting better economy seats as well.
When we reconfigure the seats in 2010, we're looking at getting even better XL seats - lie-flat beds for the A340. I'm also looking at using these lie-flat beds for the XL seats on our A330s, if there's demand.
We're making good progress getting better economy seats as well.
Yesterday (3rd March 2009) I saw the A340 landed in Penang International Airport. Any plans to operate the aircraft from Penang to other long haul destinations or merely "additional testing" locally?
Hi Muqaddis,
We were warming up the 340 with some short runs before the big London debut on 11 March.
We've been considering Penang as a second long-haul hub, but we would need to get to a much bigger scale before we can expand into a second hub - so not in the near future.
We were warming up the 340 with some short runs before the big London debut on 11 March.
We've been considering Penang as a second long-haul hub, but we would need to get to a much bigger scale before we can expand into a second hub - so not in the near future.
Hi Azran
I know you've confirmed above that the A340 seats do not have power supply for laptops. I was not sure if this applies to XL seats. I've noticed on the photo above, the XL seats have EMPOWER ports located towards the lower part of the outer armrest. I have also checked this against photos found on the internet for Air Canada's A340-300 Executive First which clearly shows the EMPOWER ports located at the exact same position.
Since this aircraft is an ex-Air Canada's fleet, are we right to assume that the XL seats will have power supply via the existing EMPOWER ports? The main reason I want to know this is so that I don't have to spend another £100 getting a second battery for my laptop. As you know, majority of the laptops can only provide power, even on a full charge, up to an average of 5-6hours which is impossible to sustain on a 13 hour flight.
Regards
DW
I know you've confirmed above that the A340 seats do not have power supply for laptops. I was not sure if this applies to XL seats. I've noticed on the photo above, the XL seats have EMPOWER ports located towards the lower part of the outer armrest. I have also checked this against photos found on the internet for Air Canada's A340-300 Executive First which clearly shows the EMPOWER ports located at the exact same position.
Since this aircraft is an ex-Air Canada's fleet, are we right to assume that the XL seats will have power supply via the existing EMPOWER ports? The main reason I want to know this is so that I don't have to spend another £100 getting a second battery for my laptop. As you know, majority of the laptops can only provide power, even on a full charge, up to an average of 5-6hours which is impossible to sustain on a 13 hour flight.
Regards
DW
Hello all, here at London Stansted [STN] we are looking forward to the arrival of AirAsiaX on the 11th March.
For the people who have never used [stn] it is a very nice modern and easy Airport to navigate with a very good transport network to the City of London and Cambridge to mention just two, the Airport has a train station built into the terminal as well as a coach station
If anyone needs any help or advice I will try my best to help you I have years of experience working in the terminal as customer services but now work as a cargo agent (just ask if you need anything)... Darren...
For the people who have never used [stn] it is a very nice modern and easy Airport to navigate with a very good transport network to the City of London and Cambridge to mention just two, the Airport has a train station built into the terminal as well as a coach station
If anyone needs any help or advice I will try my best to help you I have years of experience working in the terminal as customer services but now work as a cargo agent (just ask if you need anything)... Darren...
Dear Azran,
I regularly travel from KL to London and this time I have opt to fly with AirAsia in May. I am looking forward to this new experience.
The only concern that I hope AirAsia could address is:
1. Having the entertainment unit available as soon as the first flight to Stansted. If possible do have this option avialble online where booking and payment could be done as the flight booking is done.
2. Travelling on a 13 hour flight maybe fun for some but could be a great difficulty to others, so if AirAsia could get the power socket as early as possible would be a great help because it allows one to work or watch a movie on one's portable device.
3. I am aware that AirAsia seems to have a standard menu that applies to almost all local and domestic routes. Yes, I am aware that there will be an addition to the prebooked meals, however will there be an additional / a wider range of choice of food that can be purchased in flight, as compared the standard list avialable.
4. Lastly I wish AirAsia, great sucess in all their future plans and I being Malaysian is proud of their acheivements.
GS
I regularly travel from KL to London and this time I have opt to fly with AirAsia in May. I am looking forward to this new experience.
The only concern that I hope AirAsia could address is:
1. Having the entertainment unit available as soon as the first flight to Stansted. If possible do have this option avialble online where booking and payment could be done as the flight booking is done.
2. Travelling on a 13 hour flight maybe fun for some but could be a great difficulty to others, so if AirAsia could get the power socket as early as possible would be a great help because it allows one to work or watch a movie on one's portable device.
3. I am aware that AirAsia seems to have a standard menu that applies to almost all local and domestic routes. Yes, I am aware that there will be an addition to the prebooked meals, however will there be an additional / a wider range of choice of food that can be purchased in flight, as compared the standard list avialable.
4. Lastly I wish AirAsia, great sucess in all their future plans and I being Malaysian is proud of their acheivements.
GS
Dear GS,
1. We will have portable media entertainment players available for rent on the A340 for our London service, starting from day 1 this wednesday. We are working on a pre-booked option and will announce it when it becomes available.
2. There may be an in-seat power option for our XL seats, but definitely not the economy seats this year. Power sockets in every seat is not cheap. Its a very significant capex cost plus weight on the airplane.
3. A wider selection of food leads to complexity in terms of procurement, inventory and wastage. Its not an easy balance. My primary objective first and foremost is to provide a reliable and safe passage at the lowest possible fare. Airlines often get so caught up in frills and nice-to-haves that cost suddenly escalates quickly.
best
azran
2.
1. We will have portable media entertainment players available for rent on the A340 for our London service, starting from day 1 this wednesday. We are working on a pre-booked option and will announce it when it becomes available.
2. There may be an in-seat power option for our XL seats, but definitely not the economy seats this year. Power sockets in every seat is not cheap. Its a very significant capex cost plus weight on the airplane.
3. A wider selection of food leads to complexity in terms of procurement, inventory and wastage. Its not an easy balance. My primary objective first and foremost is to provide a reliable and safe passage at the lowest possible fare. Airlines often get so caught up in frills and nice-to-haves that cost suddenly escalates quickly.
best
azran
2.
Hi Mr. Azran,
First of all, I'm really impressed that someone of your position in an airline as big as AAX take the time to post here, and even answer questions. Really, good job!
Secondly, one small question: in the light of the new pictures with the A340's XL seats, I'm taking into consideration upgrading my reserved seats from economy to XL. To make this I must pay the 20 pound/seat/sector, as if I changed the dates of the flight. Can there something be made about this?
Also, I made a reservation for a domestic flight with AA and it gaved me the option to book a bus to KL Central. Can this be also made with STN-KUL flights? It would save me a lot of headaches...
Wish you success with this new route!
First of all, I'm really impressed that someone of your position in an airline as big as AAX take the time to post here, and even answer questions. Really, good job!
Secondly, one small question: in the light of the new pictures with the A340's XL seats, I'm taking into consideration upgrading my reserved seats from economy to XL. To make this I must pay the 20 pound/seat/sector, as if I changed the dates of the flight. Can there something be made about this?
Also, I made a reservation for a domestic flight with AA and it gaved me the option to book a bus to KL Central. Can this be also made with STN-KUL flights? It would save me a lot of headaches...
Wish you success with this new route!
Dear Alex,
Not sure we can do much on the change fees, as that's the standard model. Unlike traditional airlines, we operate with very lean margins and a tight cost structure in order to deliver the lowest fares. We cannot accomodate changes without charge as that will encourage many changes which we will not be able to cope with - ultimately leading to passengers who don't make any changes subsidising those that do - and that wouldn't be fair.
Given the value of the XL seats, I'm sure you'll agree that 20 pound per sector is a small and fair price compared to the value of the seat.
Let me look into the bus tickets, but in any event, you can purchase the Skybus tickets to KL Sentral onboard the STN-KUL flight. Just ask our crew.
Not sure we can do much on the change fees, as that's the standard model. Unlike traditional airlines, we operate with very lean margins and a tight cost structure in order to deliver the lowest fares. We cannot accomodate changes without charge as that will encourage many changes which we will not be able to cope with - ultimately leading to passengers who don't make any changes subsidising those that do - and that wouldn't be fair.
Given the value of the XL seats, I'm sure you'll agree that 20 pound per sector is a small and fair price compared to the value of the seat.
Let me look into the bus tickets, but in any event, you can purchase the Skybus tickets to KL Sentral onboard the STN-KUL flight. Just ask our crew.
Hi Azran,
Could I know the layout of the A340?
Are the aircraft wings located from row 15 - row 30? If it does, will the window seat row 15 - row 30 view block by the wings?
Thank you.
Could I know the layout of the A340?
Are the aircraft wings located from row 15 - row 30? If it does, will the window seat row 15 - row 30 view block by the wings?
Thank you.
It is great there is a competition on London route from Malaysia. There have also been some fantastic offers initially. However prices have now gone insane, it is not really fair to offer GBP 700 economy return fare on STN-KUL route given the "downside" of flying lowcost. In principle a lowcost should stay a lowcost without going extreme with prices. And I am talking about March booking for July flights not a last minute emergency flying. Note that MAS now has summer fares lower than AAX and from LHR to main terminal KLIA, which we agree has better transportation options. I would love to see Air Asia's route to STN being a success as I am a faithful customer for 5 years plus on Asian routes. However, it breaks my heart when I see MAS selling cheaper and providing full airline service. Please reconsider prices for this flight, I know it is difficult to balance but still economy tickets before taxes should never reach over GBP 150 one way, otherwise the route will not be competitive when you know you have to add luggage, meals, drinks, comforters, entertainment system, all these being included in MAS fare. XL seat looks fantastic, cannot wait to fly in August, though. Again GBP 451 one way is harsh on people although more bearable than GBP 242/303 economy fare frequently shown). Hope you will add at least one more European flight within a year or two, something closer to Eastern Europe perhaps and with good lowcost connections as with STN. Wishing all the best and hope the fare problems can also be solved once the route is firmly settled.
Dear Goh,
Wings are located around rows 15 to 28. The windows at these seat rows are not fully blocked by the wings because it is below the window level, so views to appreciate still aplenty.
Wings are located around rows 15 to 28. The windows at these seat rows are not fully blocked by the wings because it is below the window level, so views to appreciate still aplenty.
Dear Piotr,
We don't predetermine fares for our seats. They are done by a computer model based on a 'load-active-yield-passive' model, which means we actively manage seat volume rather than price.
The computer starts with very low prices and moves up with subsequent seats sold on each flight based on how fast seats are sold.
July is a super peak season for the London route, and all of the low fares offered since November, including hundreds of GBP99 for July, have been snapped up. The seats remaining are the last few available on some of these flights.
We're trying to encourage price conscious travellers to consider alternative dates so that we can spread out our loads.
Before AirAsia X, there's no way Malaysia Airlines would have offered these fares during the July peak season. Amazing what competition does.
But some good news coming: We're finalising our plans to add 2 more additional flights weekly (bringing London to daily service) and hope to start in July. Stay tuned. Once we announce and open for sale, there will be low-low fares for July 2009 on these two extra flights...
We don't predetermine fares for our seats. They are done by a computer model based on a 'load-active-yield-passive' model, which means we actively manage seat volume rather than price.
The computer starts with very low prices and moves up with subsequent seats sold on each flight based on how fast seats are sold.
July is a super peak season for the London route, and all of the low fares offered since November, including hundreds of GBP99 for July, have been snapped up. The seats remaining are the last few available on some of these flights.
We're trying to encourage price conscious travellers to consider alternative dates so that we can spread out our loads.
Before AirAsia X, there's no way Malaysia Airlines would have offered these fares during the July peak season. Amazing what competition does.
But some good news coming: We're finalising our plans to add 2 more additional flights weekly (bringing London to daily service) and hope to start in July. Stay tuned. Once we announce and open for sale, there will be low-low fares for July 2009 on these two extra flights...
Hi Azran,
Great news on the second A340 coming in July. Is it also an ex Air-Canada or similar (i.e. will it have the same seat layout in economy & XL class).
The only negative I can see is that you have regularised the schedule for winter with all flights to London now arriving at 22:00. This is bad news for many of us as it means we need to overnight in Stansted/ London in order to connect to our destinations.
Also i think this schedule prevents airasia-X adding a second european destination (with these 2 planes) as there will not be enough time between the daily London flights. Have you plans to acquire more A340's for other European / US routes.
Best regards, Andrew
Great news on the second A340 coming in July. Is it also an ex Air-Canada or similar (i.e. will it have the same seat layout in economy & XL class).
The only negative I can see is that you have regularised the schedule for winter with all flights to London now arriving at 22:00. This is bad news for many of us as it means we need to overnight in Stansted/ London in order to connect to our destinations.
Also i think this schedule prevents airasia-X adding a second european destination (with these 2 planes) as there will not be enough time between the daily London flights. Have you plans to acquire more A340's for other European / US routes.
Best regards, Andrew
Hi Azran,
You said that Air Asia will install 50 flat beds on the A340 to London in 2010. How will the new layout be?
Will it reduce the 60 inch seat pitch and width of the ex- Air Canada business class seat?
Will the flat bed exceed the price of the old XL seat?
Thank you.
You said that Air Asia will install 50 flat beds on the A340 to London in 2010. How will the new layout be?
Will it reduce the 60 inch seat pitch and width of the ex- Air Canada business class seat?
Will the flat bed exceed the price of the old XL seat?
Thank you.
I don't think I've ever mentioned 50 XL seats. Tony may have once.
My latest plan is only 18 XL seats when we refit the A340s next year, so that we can have more rows of economy.
But the XL seats will be even better than the AirCanada business class seats! Still full 60" pitch and 2-2-2 configuration, but lie-flats in pods - the current generation of premium business class seats! With In-Seat Power!
My latest plan is only 18 XL seats when we refit the A340s next year, so that we can have more rows of economy.
But the XL seats will be even better than the AirCanada business class seats! Still full 60" pitch and 2-2-2 configuration, but lie-flats in pods - the current generation of premium business class seats! With In-Seat Power!
Hi Azran,
I have made a booking on May (during Air Asia Promotion) for a trip to London in November 09 and already made the full payment. Air Asia now do not charge any admin fees and when i try to select again for the flight to London in November, the price is much more cheaper when i made my booking in May. I thought those who book early will have cheaper tickets than those who book later. In this situation, will Air Asia do anything for the sake of being fair to their customers who made early bookings? Thanks.
I have made a booking on May (during Air Asia Promotion) for a trip to London in November 09 and already made the full payment. Air Asia now do not charge any admin fees and when i try to select again for the flight to London in November, the price is much more cheaper when i made my booking in May. I thought those who book early will have cheaper tickets than those who book later. In this situation, will Air Asia do anything for the sake of being fair to their customers who made early bookings? Thanks.
Dear Anonymous,
The changes in fares currently is exceptional and unprecedented. All airlines are struggling to survive with a dramatic reduction in demand for travel.
I don't think any airline is in a position to provide refunds for higher fares purchased earlier.
The changes in fares currently is exceptional and unprecedented. All airlines are struggling to survive with a dramatic reduction in demand for travel.
I don't think any airline is in a position to provide refunds for higher fares purchased earlier.
Dear Andrew,
I note your concern on our new 22:00 arrival time for London. Its difficult to set a perfect time that matches all the other requirements:
- connecting arrivals into STN
- connections to/from Australian ports
- connections to Southeast Asia on arrival in KL
We are not looking to add anymore european destinations with the existing 2 A340s. We hope to secure more aircraft and move to a double-daily frequency to London - that will solve the connectivity.
I note your concern on our new 22:00 arrival time for London. Its difficult to set a perfect time that matches all the other requirements:
- connecting arrivals into STN
- connections to/from Australian ports
- connections to Southeast Asia on arrival in KL
We are not looking to add anymore european destinations with the existing 2 A340s. We hope to secure more aircraft and move to a double-daily frequency to London - that will solve the connectivity.
Hello Sir,
Will Air Asia X will be expecting more A340's in future before the arrival of A350-900 aircraft?
Congratulations on the launch of new Xcellence Oakland Raiders A340. Keep up the good spirit of true Malaysian
Regards,
Satwin Hans
Will Air Asia X will be expecting more A340's in future before the arrival of A350-900 aircraft?
Congratulations on the launch of new Xcellence Oakland Raiders A340. Keep up the good spirit of true Malaysian
Regards,
Satwin Hans
Dear Satwin,
We are opportunistically looking at leasing more A340s if market rates are attractive - because they would give us interim capacity (until the A350XWB comes in 2016) - to do more European or North American destinations.
Best
-a
We are opportunistically looking at leasing more A340s if market rates are attractive - because they would give us interim capacity (until the A350XWB comes in 2016) - to do more European or North American destinations.
Best
-a
Hello ;-) i plan a trip from London to Kuala Lumpur, i want to book a premium seat, but i am sure to have a A340 on that trip (on the web site you also show pics of the A330)
Thanx
Thanx
Dear Peguy,
For our London flights, it will definitely be operated with our A340s, as the A330s are not capable of flying that distance non-stop.
-a
For our London flights, it will definitely be operated with our A340s, as the A330s are not capable of flying that distance non-stop.
-a
Thanx for the answer ;-) do you plan to have fly from Paris to Kuala Lumpur? Will be really great!
xxx
Bruno
xxx
Bruno
i am looking forward for Kuala Lumpur to Paris flight. I hope it will be real soon. =)
Yea... When is AirAsiax introduce Japan and Korea flight? I'm waiting.. =P
Hi - your comments give us more determination to pursue the Japanese and Korean markets.
However, Japan is definitely out for 2009. Korea may be unlikely as well, as our application has been held up at the regulatory level.
We should get to these two markets next year.
However, Japan is definitely out for 2009. Korea may be unlikely as well, as our application has been held up at the regulatory level.
We should get to these two markets next year.
Sir,there are 2 questions that I would like to ask you regarding :
1. Is Air Asia's A340-330 is occupied with cameras which is located at the tail of the aircraft and also on the landing gear as the A340-600 series aircraft for pilots to navigate?
2. Is it possible to lease the A340-500 series aircraft as it carries more passengers and also have higher millage to go further non stop?
Hope to hear from you,Sir
Regards,
Satwin Hans
1. Is Air Asia's A340-330 is occupied with cameras which is located at the tail of the aircraft and also on the landing gear as the A340-600 series aircraft for pilots to navigate?
2. Is it possible to lease the A340-500 series aircraft as it carries more passengers and also have higher millage to go further non stop?
Hope to hear from you,Sir
Regards,
Satwin Hans
Hi Satwin,
1. Nope. Those cameras are only for the 346 because of its extra-long fuselage. Our 343s are similar in length as our 333s, so no need cameras to maneuver the aircraft.
2. Its possible, but the economics of the 345 are ugly. Its main advantage is the range, but that means a bigger op cost/seat penalty. We're happy with the range of the 343 - London direct is about as far as we need to go.
1. Nope. Those cameras are only for the 346 because of its extra-long fuselage. Our 343s are similar in length as our 333s, so no need cameras to maneuver the aircraft.
2. Its possible, but the economics of the 345 are ugly. Its main advantage is the range, but that means a bigger op cost/seat penalty. We're happy with the range of the 343 - London direct is about as far as we need to go.
Dear Mr Azran
I just booked flights from Stanstad to Kuala Lumper for me and my family, flying July 2010 and may I say at an exceptional price. I note that you have said that the A340 planes are going to be refitted next year to include in-seat entertainment. Will this be done before we fly in July, I have two young children to entertain on a very long flight.
I just booked flights from Stanstad to Kuala Lumper for me and my family, flying July 2010 and may I say at an exceptional price. I note that you have said that the A340 planes are going to be refitted next year to include in-seat entertainment. Will this be done before we fly in July, I have two young children to entertain on a very long flight.
Dear Angus.
There will be in-flight entertainment but we cannot confirm now whether they will be in-seat or portable units in July 2010.
From my personal experience with my kids, best to supplement with their own Nintendo DS/PSPs, books and toys too. Variety is best on a long-haul flight.
There will be in-flight entertainment but we cannot confirm now whether they will be in-seat or portable units in July 2010.
From my personal experience with my kids, best to supplement with their own Nintendo DS/PSPs, books and toys too. Variety is best on a long-haul flight.
Hi Mr Azran, I'm a 17 year old teenager. This december will be my first fLight to Europe(london) without my parents company. Sir,I'm shock with the unaccompanied minor rules air asia has set. Apparently, you guys won't assist any unaccompanied minor. To me it sounds cruel.What if I lose my way in the Stansted airport?
2.Sir, I called up to ask if there is any in flight entertainment for my flight which is the D7 2008&D72009. The operator mentioned that both of the flights have in-flight entertainment which is attached to the seat instead of the protable ones. Is it true? Because she spoke so fast and sounded so unfriendly as if I'm taking up her time and I was intimidated.Does the inflight entertainment apply to economy seats too?
3) Will there be a chance where in-seat power socket available for economy seats during december 2009?
Dear Sy Ying,
I prefer if you did not exaggerate. We do have a policy of accepting unaccompanied minors older than 12 years old. 12-16 years of age, we require that the parent/guardian sign a indemnity waiver form. And Above 16 (as in your case), can travel without requiring any forms signed.
We provide assistance similar to all of our guests. On arrival, our agents are on hand to provide any assistance that you may require. There are also airport staff all over Stansted and information counters are available too.
Stansted is a much easier airport to get around compared to Heathrow.
For our A340 flights, we only have portable entertainment units and we do not have in-seat power sockets available - definitely not for December 2009.
I prefer if you did not exaggerate. We do have a policy of accepting unaccompanied minors older than 12 years old. 12-16 years of age, we require that the parent/guardian sign a indemnity waiver form. And Above 16 (as in your case), can travel without requiring any forms signed.
We provide assistance similar to all of our guests. On arrival, our agents are on hand to provide any assistance that you may require. There are also airport staff all over Stansted and information counters are available too.
Stansted is a much easier airport to get around compared to Heathrow.
For our A340 flights, we only have portable entertainment units and we do not have in-seat power sockets available - definitely not for December 2009.
Dear Mr Azran,
I live in Perth and recently booked seats to the UK during the recent sale period. The prices were great. However, I also recently flew to Bali with AirAsia and the seats were so uncomfortable. It is just bearable on that flight as it is short at only 3 and a half hours but the Perth to KL is 5 hours. Are the seats different on the Perth KL route? And the Kl to London route? I am really concerned about the comfort. I am not tall so it was not a leg room problem but they were very upright with no lumbar support and thrust my head and shuolders forward. Everyone seemed to have a similar problem.
I appreciate your response.
Thank you
I live in Perth and recently booked seats to the UK during the recent sale period. The prices were great. However, I also recently flew to Bali with AirAsia and the seats were so uncomfortable. It is just bearable on that flight as it is short at only 3 and a half hours but the Perth to KL is 5 hours. Are the seats different on the Perth KL route? And the Kl to London route? I am really concerned about the comfort. I am not tall so it was not a leg room problem but they were very upright with no lumbar support and thrust my head and shuolders forward. Everyone seemed to have a similar problem.
I appreciate your response.
Thank you
Hi Azran
Im reading contradictory information everywhere.
Is Japan 100% out for this year 2009?
I know the visa issue has been finally sorted.
So whats holding Airasia back? Japan's a huge market!
Also has that debt to the govn been paid or settled yet? Because that was the main reason korea and sydney's approval was withheld.
Japan was supposed to happen in 08 then 09 and then visa issues sorted so it was supposed to be 09 but you stated 010.
do tell.
thanks
Im reading contradictory information everywhere.
Is Japan 100% out for this year 2009?
I know the visa issue has been finally sorted.
So whats holding Airasia back? Japan's a huge market!
Also has that debt to the govn been paid or settled yet? Because that was the main reason korea and sydney's approval was withheld.
Japan was supposed to happen in 08 then 09 and then visa issues sorted so it was supposed to be 09 but you stated 010.
do tell.
thanks
Hello Anonymous,
Yes.It is true that we all also aware of Air Asia opening their route to Japan. The reason they are holding back is due to awaiting of their latest A330-300 aircrafts which will be arriving around end of this year from Toulouse. The reason of delaying Seoul and Sydney is due to our Government did not gave 'green light' to fly there but both Seoul and Sydney are showing their 'green light' for Air Asia to be there. Let us all hope Sir Azran,Dato Tony and the management would really handle this situation soon by having us all enjoy the fleet around the globe.
Cheers,
Satwin Hans
Yes.It is true that we all also aware of Air Asia opening their route to Japan. The reason they are holding back is due to awaiting of their latest A330-300 aircrafts which will be arriving around end of this year from Toulouse. The reason of delaying Seoul and Sydney is due to our Government did not gave 'green light' to fly there but both Seoul and Sydney are showing their 'green light' for Air Asia to be there. Let us all hope Sir Azran,Dato Tony and the management would really handle this situation soon by having us all enjoy the fleet around the globe.
Cheers,
Satwin Hans
I don't think we'd ever commit to a timeline for Japan, and definitely not in 2008.
We said we'd look at it end-2009 but many issues come to play.
Route selection is not easy, there are many factors that we have to balance.
Moreover, the global aviation market is also going through a rollercoaster!
In times like this, important for us to consolidate and expand cautiously. Japan is a completely new market with its own complex market, distribution system, language, etc.
Yes its a big market and remains a target for us. But I can say that Japan is definitely out for 2009.
We said we'd look at it end-2009 but many issues come to play.
Route selection is not easy, there are many factors that we have to balance.
Moreover, the global aviation market is also going through a rollercoaster!
In times like this, important for us to consolidate and expand cautiously. Japan is a completely new market with its own complex market, distribution system, language, etc.
Yes its a big market and remains a target for us. But I can say that Japan is definitely out for 2009.
hi Azran,
I left a previous comment regarding the seats and have not had a reply. Could you please answer my question. I appreciate your time.
Thanks
Jill
I left a previous comment regarding the seats and have not had a reply. Could you please answer my question. I appreciate your time.
Thanks
Jill
Dear Jill,
The Bali-Perth service is operated by Indonesia AirAsia and they use the smaller A320 aircraft.
Perth-KL is operated with the larger A330 aircraft and KL-London with the A340 aircraft.
The longer A340 aircraft for the LOndon flight will not be a problem at all. The seats are as per you see in this post - they are AirCanada seats so same as any legacy airline.
The Perth-KL flight has 2 inches more legroom than the Bali flight, but it is 1 inch narrower. It does have a headrest (wing), but the recline is through a glide forward system which some dont find comfortable.
But next year, from Jan-Jun 2010, we are changing all of the A330 seats to more comfortable economy class seats.
The Bali-Perth service is operated by Indonesia AirAsia and they use the smaller A320 aircraft.
Perth-KL is operated with the larger A330 aircraft and KL-London with the A340 aircraft.
The longer A340 aircraft for the LOndon flight will not be a problem at all. The seats are as per you see in this post - they are AirCanada seats so same as any legacy airline.
The Perth-KL flight has 2 inches more legroom than the Bali flight, but it is 1 inch narrower. It does have a headrest (wing), but the recline is through a glide forward system which some dont find comfortable.
But next year, from Jan-Jun 2010, we are changing all of the A330 seats to more comfortable economy class seats.
Hi Azran,
Glad to know that the A330 seats will be changed for the better. I've got a tall Scottish friend who recently flew from Perth to KL and back and because he was already 6' tall, his knees were already "wedged" against the front seat, thus the glide forward button was not practical and he had a hard time on both flights.
I've just learnt that Gulf Air is putting up their A340 on sale / lease. Would Xanadu be interested?
Bert.
Glad to know that the A330 seats will be changed for the better. I've got a tall Scottish friend who recently flew from Perth to KL and back and because he was already 6' tall, his knees were already "wedged" against the front seat, thus the glide forward button was not practical and he had a hard time on both flights.
I've just learnt that Gulf Air is putting up their A340 on sale / lease. Would Xanadu be interested?
Bert.
Depends on the gross weight of the aircraft and engine type - and of course what lease rate they are looking for. We would not purchase A340s.
Thank you for the chance to get info.
I am travelling KL to UK on 26th Jan 2010, will there be individual screens installed by then ?, or if not, how can I prebook a player ?.
Also, is there anywhere I can find a plan of the seat arrangements on the A340 which I believe is the plane I shall be on ?.
cheers,
Norman
I am travelling KL to UK on 26th Jan 2010, will there be individual screens installed by then ?, or if not, how can I prebook a player ?.
Also, is there anywhere I can find a plan of the seat arrangements on the A340 which I believe is the plane I shall be on ?.
cheers,
Norman
Hi Norman,
As per comments posted, no individual screens on our A340 (for London).
For the moment, we have not launched pre-booked entertainment players. Still working on it.
Seat maps for all A330/A340 aircraft available in the booking page - after selecting flight/dates.
As per comments posted, no individual screens on our A340 (for London).
For the moment, we have not launched pre-booked entertainment players. Still working on it.
Seat maps for all A330/A340 aircraft available in the booking page - after selecting flight/dates.
Thank you Azran for your info , it was fortunate that I checked my seat bookings which I made on Aug 14th because I find I have been moved from 13K both ways to 13 G both ways, ????????????, I phoned and spoke to an extremely efficient young man named Ravel who was able to relocate me to 13K on the UK leg but was unable to reasign me to my original choice on the return leg ??????, So, what is the point of booking only to be moved without notification or explanation ???, and if "they" can move you one time !!!, why can't they move you back again ???, I asked these questions but was not able to geta an answer, maybe you can tell me ??????.
My booking No is XNDKDR and would appreciate any assistance you can offer .
Thanks,
Norman
My booking No is XNDKDR and would appreciate any assistance you can offer .
Thanks,
Norman
Hi Azran,
I have recently found out that some economy seats on the Airbus A340-300 and would like to know what these seats are were in order for me to change my seats to a more comfatable location.
My second query is the in-flight entertainement that will be available on the stansted-kl flights and whether that would be available in time for the stansted to kl flights in March.
I have recently found out that some economy seats on the Airbus A340-300 and would like to know what these seats are were in order for me to change my seats to a more comfatable location.
My second query is the in-flight entertainement that will be available on the stansted-kl flights and whether that would be available in time for the stansted to kl flights in March.
Dear Anon,
Not sure about your query on our seats for the A340-300. The pictures of the seats are shown in this blog. They are the same economy class seats as in any full-service expensive airline. Seat pitch is 32".
For location of seats, please check our seat map on airasia.com. Its after the booking process once you've selected flight dates.
In-Flight entertainment on A340 London flights will be portable media players. Please check out my other blog article on in-flight entertainment for pictures of the media player and more info in the comments to the blog post.
Best
-a
Not sure about your query on our seats for the A340-300. The pictures of the seats are shown in this blog. They are the same economy class seats as in any full-service expensive airline. Seat pitch is 32".
For location of seats, please check our seat map on airasia.com. Its after the booking process once you've selected flight dates.
In-Flight entertainment on A340 London flights will be portable media players. Please check out my other blog article on in-flight entertainment for pictures of the media player and more info in the comments to the blog post.
Best
-a
Hi Azran
Following on from the previous anonymous commenter, I wanted to know whether the in seat flight entertainment system would be installed to the Airbus A340 for stansted two and fro flights by March 2010, as I am tavelling within that time.
My last point is on the point of food on the flight and whether it would run out if I had not pre-booked my meals.
Following on from the previous anonymous commenter, I wanted to know whether the in seat flight entertainment system would be installed to the Airbus A340 for stansted two and fro flights by March 2010, as I am tavelling within that time.
My last point is on the point of food on the flight and whether it would run out if I had not pre-booked my meals.
Hi Anon,
No plans to install in-seat IFE on the A340. Will stick to portable units - including during March 2010.
Its best to pre-order food. You get real savings on pricing. Some times on long-haul flights, some pax tend to buy more than one order of perishable hot meal, so there is a chance it might run out.
No plans to install in-seat IFE on the A340. Will stick to portable units - including during March 2010.
Its best to pre-order food. You get real savings on pricing. Some times on long-haul flights, some pax tend to buy more than one order of perishable hot meal, so there is a chance it might run out.
What a pity the plane is so noisy as it crawls across the Essex sky just before midnight! Not a good advertisement for you, I'm afraid, to have one of the noisiest aircraft.
The 11.20pm flight from Stansted goes over my house at 11.38 every night. It is very low and extremely noisey! If my car made that much noise I would be prosecuted!! Why can't it take off earlier when we're not all trying to sleep??
Dear Liz,
Thank you for writing in. This is a tough issue with many considerations.
On our part we have been trying to move our time slots earlier in the evening. Our pilots too are employing noise abatement procedures on take-off, to ensure we're complying with regulatory limits on noise.
This isn't going to eliminate the problem though. If aircraft are confined to operate only during 'regular hours', Stansted will reach its saturation point (it already is at peak during most of the day) - and that will accelerate the requirement for a second runway, which brings even bigger community issues.
Extending operating hours allows Stansted to be much more efficient with its existing infrastructure.
Thank you for writing in. This is a tough issue with many considerations.
On our part we have been trying to move our time slots earlier in the evening. Our pilots too are employing noise abatement procedures on take-off, to ensure we're complying with regulatory limits on noise.
This isn't going to eliminate the problem though. If aircraft are confined to operate only during 'regular hours', Stansted will reach its saturation point (it already is at peak during most of the day) - and that will accelerate the requirement for a second runway, which brings even bigger community issues.
Extending operating hours allows Stansted to be much more efficient with its existing infrastructure.
I think that an earlier flight time could help.
I have to say that I don't agree with your comment that Stansted is at it's peak during most of the day and that this wouldn't be possible.
BAA’s own evidence for the G1 planning inquiry showed that 35 million passengers per year could be accommodated on the existing runway during regular hours.
At present Stansted is only handling 20 million passengers per annum, so there is currently considerable spare capacity in the day using just one runway.
Furthermore, while Air Asia X night flights are scheduled to depart at 11.20pm, they almost invariably fail to depart before 11.30pm. The significance is that 11.30pm is the start of the core night period designed to limit the number of flights and the noise disturbance during this sensitive night period.
Whilst I appreciate the efforts of your pilots trying to be as quiet as possible, the noise abatement departure procedure according to ICAO standards will not give any noise relief where I live. It only provides some relief for a few people living near the airport and not for the many more people under the flight paths across Essex.
I have to say that I don't agree with your comment that Stansted is at it's peak during most of the day and that this wouldn't be possible.
BAA’s own evidence for the G1 planning inquiry showed that 35 million passengers per year could be accommodated on the existing runway during regular hours.
At present Stansted is only handling 20 million passengers per annum, so there is currently considerable spare capacity in the day using just one runway.
Furthermore, while Air Asia X night flights are scheduled to depart at 11.20pm, they almost invariably fail to depart before 11.30pm. The significance is that 11.30pm is the start of the core night period designed to limit the number of flights and the noise disturbance during this sensitive night period.
Whilst I appreciate the efforts of your pilots trying to be as quiet as possible, the noise abatement departure procedure according to ICAO standards will not give any noise relief where I live. It only provides some relief for a few people living near the airport and not for the many more people under the flight paths across Essex.
Dear Azran
I see from news articles in the Business section of the Star Newspaper that you have started fitting the new XL seats - do you have any idea when these newly fitted planes will be on the STN to KUL route? Many Thanks
I see from news articles in the Business section of the Star Newspaper that you have started fitting the new XL seats - do you have any idea when these newly fitted planes will be on the STN to KUL route? Many Thanks
Hi Stephen,
For the STN-KUL route with our A340s, one aircraft will be ready by mid June and the other by end-June.
For the STN-KUL route with our A340s, one aircraft will be ready by mid June and the other by end-June.
Hi Azlan,
I intend to travel to London with Air Asia X this coming Raya, so does that mean if i book a Premium Seat today, i will get a Flat Bed in Sept, and what will happen to my seat selection? Will the new A340 flat beds come with build in entertainment system or it is still the portable units?
I intend to travel to London with Air Asia X this coming Raya, so does that mean if i book a Premium Seat today, i will get a Flat Bed in Sept, and what will happen to my seat selection? Will the new A340 flat beds come with build in entertainment system or it is still the portable units?
Hi Hui Jing.
Its Azran, not Azlan. :-)
Thanks for choosing us to fly to London. Yes, you will get a lie-flat bed for September.
We will revert back on Seat Assignments.
A340 lie-flat beds will not have in-built IFE. It will have a full power socket. We will likely still use the portable units.
Its Azran, not Azlan. :-)
Thanks for choosing us to fly to London. Yes, you will get a lie-flat bed for September.
We will revert back on Seat Assignments.
A340 lie-flat beds will not have in-built IFE. It will have a full power socket. We will likely still use the portable units.
Hi Azran,
I will be returning from Stansted on June 23rd. When you install the flatbeds on the A340,do I just reselect my seat on the new layout? When do I do so?
What is the pitch and width of the lie flat on the A340? Are both pitch and width on the A340 larger than the A330?
I will be returning from Stansted on June 23rd. When you install the flatbeds on the A340,do I just reselect my seat on the new layout? When do I do so?
What is the pitch and width of the lie flat on the A340? Are both pitch and width on the A340 larger than the A330?
Dear Peter,
We're working on the seat migration from the old configuration to the new configuration. For the A340, it should be straightforward since both old new configurations are 2-2-2 rows, so current seat assignments will be maintained, and those that pre-selected rows 4 and 5 on the old configuration will be adjusted manually.
The A340 lie-flat beds will be the same pitch as the A330 new lie-flat beds at 60". I dont have the width with me, but its the standard width for a 2-2-2 config.
azran
We're working on the seat migration from the old configuration to the new configuration. For the A340, it should be straightforward since both old new configurations are 2-2-2 rows, so current seat assignments will be maintained, and those that pre-selected rows 4 and 5 on the old configuration will be adjusted manually.
The A340 lie-flat beds will be the same pitch as the A330 new lie-flat beds at 60". I dont have the width with me, but its the standard width for a 2-2-2 config.
azran
Dear Azran,
I am about to book 2 return tickets Perth-KL-London and back, leaving first week in July and returning mid-September. Will the lie-flat seats be installed by then?
Colin Watt.
I am about to book 2 return tickets Perth-KL-London and back, leaving first week in July and returning mid-September. Will the lie-flat seats be installed by then?
Colin Watt.
Yes Colin.
I do want to alert you that we're trying to add 2 more weekly flights to London, from 7x weekly to 9x weekly, and unfortunately, that will change the timing of the KUL-STN flights on some days.
We're about to change the times in the next couple of weeks once we get UK govt slot approvals.
Good news though is we're about to introduce a service for connecting passengers who want their bags transferred to the next flight and go straight to departure lounge without having to clear immigration/customs in KL.
I do want to alert you that we're trying to add 2 more weekly flights to London, from 7x weekly to 9x weekly, and unfortunately, that will change the timing of the KUL-STN flights on some days.
We're about to change the times in the next couple of weeks once we get UK govt slot approvals.
Good news though is we're about to introduce a service for connecting passengers who want their bags transferred to the next flight and go straight to departure lounge without having to clear immigration/customs in KL.
Hi Azran,
My question is about the seating refit in the aircraft on the Perth-KL route.
Are the PREMIUM seats at the front of the aircraft being replaced? If so, are they being replaced with the flatbed seats or something else?
My question is about the seating refit in the aircraft on the Perth-KL route.
Are the PREMIUM seats at the front of the aircraft being replaced? If so, are they being replaced with the flatbed seats or something else?
Hi Susan,
Yes, all aircraft will be refitted to the same lie-flat bed seats for Premium and new ergonomic, reclinable seats for Economy.
So yes, PERTH will also have the flatbed seats in front. Its by aircraft and not by route, so Perth would be some time around April-May.
Yes, all aircraft will be refitted to the same lie-flat bed seats for Premium and new ergonomic, reclinable seats for Economy.
So yes, PERTH will also have the flatbed seats in front. Its by aircraft and not by route, so Perth would be some time around April-May.
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