09/16/08, 10:43
Chamras wrote:
next year my plan to Bali yes! i come by AirAsia.
09/16/08, 10:52
Anthony Dylan wrote:
Ya....sad that Kuching Bali no more. When will Airasia bring this back???
09/16/08, 12:22
Racquell wrote:
It is pretty amazing that you are not pissed off when your flight is cancel out of no where!
09/16/08, 12:47
James Lim wrote:
"Thank God at that time, there was a promotion and our Kuala Lumpur-Kuching tickets only cost us RM120 each." - Dayang Siti Nurhasanah

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RM120 is the airfare ticket only or already inclusive of taxes, charges & fees? Don't you think it's about time AirAsia disclose their prices in full in their advertisements instead of the phrase "...as low as RMx..." or "...from RMx onwards... to make them more tranparent?

According to one of my foreigner friends, airliners in Western countries must reveal fully the airfare ticket prices inclusive of any charges, fees or taxes in their advertisements, whether via online or traditional media, failing which they could be sued for fraud & deceit. He has travel with AirAsia & other Asia airlines, and he concluded that Asia airline advertisements were not tranparent.

Just to share my thoughts. I think AirAsia can improve on this area.
09/16/08, 21:11
Ponlakorn wrote:
You should to got a compensate for all rerouting, include of free AirAsia ticket bound from KL to origin airport also.
09/16/08, 21:30
Chang Pong Tan wrote:
"RM120 is the airfare ticket only or already inclusive of taxes, charges & fees? Don't you think it's about time AirAsia disclose their prices in full in their advertisements instead of the phrase "...as low as RMx..." or "...from RMx onwards... to make them more tranparent?" - James Lim

I agree. I don't know why AirAsia chooses to advertise their fares in full (inclusive of taxes and what not) in Australia while they can't do it here.
09/17/08, 07:54
Dayang Siti Nurhasanah wrote:
my kch-bali on 23rd aug was the last direct flight. but for my return flight, AirAsia did reroute me bali-kl. the RM120 (inclusive of tax etc) was for kl-kch flight, as what they told me, my ticket was an economy promo so they wont able to reroute kch-kl for free. i didnt receive any notification on this flight cancellation, i only found it out when i browsed the same itinerary for a friend who last minute wanted to join, the screen show "Sorry, there are no fares available on this date". so i went to the AirAsia office to confirm on the unavailability of that flight. and it came out true :( it was cancelled. but i pity an ex schoolmate who i bumped into in the same flight kch-bali. he only knew about his no-longer-available-flight return bali-kch from us. when he reached bali, he only able to reroute his flight bali-kl-kch with an additional of rm800 ...
09/21/08, 12:25
Yap wrote:
I see that you took a tour package, next time you can try free and easy, its a lot better. :)
10/01/08, 00:23
Lee wrote:
I think AA should improve on the cancelation destination issue. Since they are few customer manage to purchase the ticket Kch -BALI and BALI Kch, AA should take the responsible transfer all these passenger back to their destination. if not why in the first place you want to fly our malaysia to Bali from Kuching and you don't want to send them back to kuching .

Comeonlah AA, I fell pity these customer RM 120 or Rm 800 is also very burden for them. But 100 or 200 passenger back from KL to Kch is nothing for AA (or maybe you can charge them airport tax and fuel chargers) (seat free).

If AA can provide the transfer all the way, I bet with you, they will be your loyal customer in future.
10/27/08, 21:40
Mohd Irwan wrote:
quite unfair for airasia to just scrap off the route or cancel their flight without prior notice. It happened to me once, for flight QZ7640 Jakarta-Johor Bahru and it was very disappointing. in the end, I had to purchase another air tix from Jakarta to Singapore, via another airline. I had no choice but still have to take QZ7640 since I frequently travel this route.
01/04/09, 03:15
Nur Hafizah wrote:
Ct!found your entry here while browsing the blog! yup, totally agree with y'all for them to be more transparent in their advertisements and also to be more efficient with their cancellation notice. It will truly improve their customer service and customer satisfaction level. hopefully all of these could be achieved and materialised with the new call centre being build because it is always such a hassle and test of patience when trying to reach their customer service centre through the call centre. p/s don't forget to write about your trip to China when you get back from there next week! =)

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