09/30/08, 17:12
Soon Yean wrote:
Hi Hisyam, being a diver myself I share the same view as you. And being an AirAsia staff i personally approached the relevent parties to seek further clarifications. Reason for a sports equipment charge is for proper handling as usually these items are oversized and require careful handling compared to the usual square baggages.

I noted that the advantage of a sports equipment fee is your sports equipment check-in allowance is 15kg and does not contribute to your 15kg normal baggage check-in allowance.

If you distribute your equipments and clothings evenly among your travel party you can go up to 30kg allowance (15kg for normal baggage and 15kg for sports equipments). In a normal circumstance if you check in 30kg normal baggage you'll be subjected to baggage handling fee (RM5 per bag-if you prebook) and excess bagggage RM15 x 15kg = RM225.

All the baggage does contributes to the total carriage weight of the flight and directly impacts fuel burn so the charge in a way is justifiable and for some is better if they arrange their baggage correctly. :)
10/29/08, 23:17
Fiona wrote:
Hi Soon Yean,

The "solution" to distribute the equipment and clothing doesn't make sense when traveling as a single person.

I found it very frustrating getting clarification on this. Since you've done some legwork, does it mean that each travelling diver is allowed 15Kg of clothing allowance and 15Kg of sport baggage? Why not combined to a total 30Kg allowance?

How do you suggest a single traveller pack?

Additionally, I was NOT allowed to carry my regulator or any of my dive equipment on board the plane even though I was well within my 7Kg limit. What's up with that?? Regulators cost tons of money to purchase and are a diver's lifeline under water; they are normally hand carried on board if divers are checking in soft dive bags, and assuming they do not exceed the weight allowance. Being denied this is unreasonable.

Suggest they issue a special bulletin to divers to explain the luggage policies clearly. What exists today is rife for mis-interpretation and long arguments and I'm more than ready to bail.
10/30/08, 12:54
Hisyam Halim wrote:
I understand the rationale for AirAsia to charge for "special" handling of our dive gears. But what I'm asking for is AirAsia to treat divers as "normal" by NOT charging us additional fees for our dive gears.

The Sports Equipment fee definitely penalizes divers with total baggage weight of less than 15kg. And what angers most divers is that we are being discriminated against, especially when we are also going on holiday, just like most of AirAsia customers (who may be checking in oversized & unusual shaped baggage). By the way the maximum luggage size allowed by AirAsia is 81cm height, 119cm wide and 119cm depth - most dive bags complies with this limit, so the oversized argument is invalid!

Perhaps it is best for AirAsia to clarify to their counter staff what exactly is the policy concerning divers. After all, whilst we divers support AirAsia, I hate to think that we have to fly with other airlines just because of the "special" treatment that AirAsia gives to our dive gears.




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