Me and my family flew on the inaugural flight to Perth on the brand new Airbus A330-300. The flight was quite full. It took off 1 hour late but the pilot managed to make up some time as we landed in Perth about 30 min later than the scheduled arrival time. We had a good flight to Perth.
As this was the inaugural flight, the crew played some games and even had a singing competition during the flight and the winner of the singing competition won a pair of return air tickets to any AAX destinations. Congrats to the winner and I must admit she sang well :).
However on my flight back to M’sia, there was some teethering problem. When we checked in at the AAX counter, we were issued 1 boarding pass less, that of my nephew. This was quickly rectified. Then when it was time to board the plane, there was come confusion as somehow my brother in law was issued 2 boarding passes!! So he had to spend some time to sort out the confusion. And because of that, the boarding process was affected and there was some commotions. One of the staff had to stop the boarding process for a while and re-check some of the passengers boarding passes. This happened despite there were 6 or 7 staff at the boarding counter!!
Then when all the passengers were onboard, there was more problem as the headcount didn’t tally. So the crew had to do the count a few times. This again delayed the take off. We only took off 30 min later.
I also realized that the seats on the plane can be extended after we landed in LCCT and were about to disembark from the plane!! We were not informed of the seats feature by the crew. Maybe in the future if AAX is flying a new plane, the crew can make announcement of the features of the plane to the passengers.
When we landed in LCCT, there was a VERY LONG queue at the immigration clerance counter. The queue actually spilled out to the walkway. The queue is mainly for the foreign passport counters while the M’sian passport counters were quite clear. However since there was no proper and clear signages, me and my family had to push our way through the crowd to proceed to the M’sian passport immigration clearance counters. Perhaps proper signages or lanes should be put up to distinguish the different passports counters as I believed a lot of M’sians joined the LONG queue due to lack of proper signages.
After we cleared immigration clearance counter, we had to wait for AN HOUR for our luggage as there were only 2 conveyor belts for the luggage and there were 4 or 5 flights landing almost at the same time.
I must say that for foreign tourists who are visiting our country for the 1st time, the LCCT is definitely a RUDE SHOCK to their system for it is disorganized, chaotic, overcrowded and test even the most patient person.
After the initial shock of long queue at the immigration clearance counter, arriving passengers may have to wait an hour or more before the luggage emerges from the 2 miserable and slow conveyor belts. The on going renovation works create further chaos and delay.
May I suggest that AA & especially AAX consider utilizing another option for its passengers until the new LCCT is ready.