We are here because of all of you and in just the first day of sales of the free seat campaign, our website airasia.com registered a phenomenal 300,000,000 hits in the first 11 hours of the campaign, and sold over 300,000 seats in less than 24 hours.

In anticipation of strong demand to our AirAsia’s ‘famous’ Free Seats offer, we have doubled our server capacity to cope the huge increase in demand. Demand has vastly exceeded our expectations partly driven by our entry into new markets such as Australia, United Kingdom, India, China and the Middle East stirring a huge web frenzy resulting in congestion on airasia.com.

With no fuel surcharge and administration fees, the Free Seats are even hotter! For those who have not been able to make a booking, we urge them to be patient and keep trying. After all, the best things in Life are free.

Here are some tips and FAQs.

1) Help! I have a double booking! What should i do?

Stay calm, our Customer Care will assist you. If you failed to call us at +603 2171 9222 (Inquiry) , you can write in your details with PNR Booking numbers to

Malaysia (General):






Please be patient as our customer care is handling enormous amount of inquiries per every minute and hour :)

2) How come my booking status is still on pending? What should I do?

We have doubled our server’s capacity and we have a team on fighting to ensure our servers are running to serve all . Please check back after sometimes and monitor your mailbox for email confirmation.

3) I want to change my flight itinerary to the other dates. What should i do?

You can make your changes at “Manage My Booking” in http://www.airasia.com.

Also do try other new destinations if your desired destination is not available. Tell your friends to rotate on shifts to logon to airasia.com. Best time to login, 3am – 6am. Happy hunting!

  • Stefanus

    Air Asia Rocks!