It’s really been a while since I’ve blogged anything really useful. And this idea hit me the other day.
Day in, day out, I meet people with minor problems before, during or after flight. And it all boils down to understanding our services and options. If it’s one thing offered by low-cost-airlines generally, it’s OPTIONS. So, I shall attempt to explain/remind/de-mystify some of the things which can help you have a better flying experience with us.
As it is in the earlier part of my day off, I am attempting to recall all the buzz which ran through my head during the many flights I’ve had in a half-sleepy-still-tired state-of-mind. So bear with me IF I had missed out anything.
(1)Getting to book at the low low fares seen on our advertisements. How do I do that?
The key to this is BOOK EARLY! At the very start of the promotional booking period, the lowest fares would generally be available on most timings and days, even weekends. So if you hit the booking engine at the start of the promo period, you’ll have the lowest fares waiting for you!
Alternatively: subcribe to our RedAlert… they notify you to our offers earlier!
(2) How often have you heard this conversation take place:
You: Can I have a Nasi Lemak and an Old Town coffee…?
Flt Attn: I’m sorry, Sir. Nasi Lemak‘s sold out. We only have snacks and chocolates left.
You: Erm, the Fried Rice? Chicken Rice?
Flt Attn: I’m sorry, Sir. All the Hot Meals are sold out…
You’re tired and hungry, with growing expectations of a hot meal with a good coffee and the flight time draws nearer. But you get that conversation playing. Sounds familiar?
Well, firstly, we do not carry excessive hot meals on our flights in order to control wastages. These meals don’t have a very long shelf-life, which means we can’t keep those for too long without refregiration. Secondly, we can’t control if someone wants to purchase three portions to one person or to have a mini feast onboard. *I’ve had someone telling me to stop selling to that one person who was buying quite a few items and move on with the cart so as to save them some food!* Thirdly, we can’t help it either if a group travelling together sits in the front half of the cabin and starts ordering half our carts away.
Solution: PRE-BOOK YOUR MEALS! The next time you book your flights, you will have the options of pre-booking your meals. When you do that, we carry extra specific meals as ordered by you. I often tell guests onboard, your meals will be boarding the plane even before you do!
Bonus! You enjoy a discount when you purchase your meals online! So what is there to lose?
Don’t know if you would want to eat in flight? Well, knowing that you have a meal waiting onboard would definitely be more helpful for you to plan your meal-times, don’t you think? Even so, there’s always the option to ‘ta-pau’or have it take-away! Just ask your flt attendants for a plastic bag ( but remember to go green!) and cutleries.
(3) Oi! My wife and children got separated seats away from me!
Simply PICK A SEAT! We offer two options for Pick-A-Seat with applicable fees;
i) Hot Seats
Ever envied those people who can board our planes first and get the easy-to-exit front seats? Or how they can enjoy more leg room (or for some, belly room)? Well, envy no more. You can purchase our Hot Seats so that you will be allocated seats either upfront in the cabin or at the roomier emergency-exit-rows.
On our A330, this is also an option with baby bassinets for mothers with infants.
*unsold Hot Seats will be left unoccupied throughout the entire flight despite whatever the reasons may be. The most common one I’ve heard to date is :”The seats are empty anyway, so why can’t I occupy them?” Try telling that to the people who paid for them in the first place. It’s called being fair. It’s a policy we practise, so please don’t verbally blast your next flt attendants over those prefered seats you did not purchase.*
ii) Choice Seats
This option is best for people who:
a) want to keep the group together (family, friends, tour groups, etc)
b) prefer to get the aisle seats, window seats or the less-bumpy forward-cabin seats
c) wants to avoid the non-reclinable rows (*tips* on our A320, that’ll be our rows 11 and 31)
It’s cheaper that our Hot Seats, and reduces a lot more grunts and problems!
Well, that’s what I can rake together for this post. I gotta save some for my next one.
Hope what I shared has been useful.
Here’s wishing everyone an enjoyable safe flight!