I’m a regular customer of AirAsia and always travel between Penang and Kuala Lumpur. Due to the limit of 15kg for checked in baggage, sometimes I have to pay for the exceeded amount. It’s OK for me, but I have some suggestion about the payment services in LCC Terminal.
After comparing the payment services between LCCT and Penang International Airport, in LCCT customers have to walk to another counter and line up again to make their payment, and most of time their is only one counter available. But in Penang International Airport, customers just have to make their payment at the check-in counter on the spot.
This would be more convenient for customers because it will save a lot of time and energy. Sometimes I’m even late for my express boarding just because I have to line up again to make the payment. But in Penang International Airport, I don’t have such a problem and till now I have never been late for my express boarding. So, I hope that AirAsia will improve this service.
AirAsia have been making a lot of improvements to fulfill customers needs and I feel proud of it. Thank you for providing low fare flights to the customers so that almost everyone in this country can fly to anywhere they want! Great job AirAsia!