Last month my flight to MIRI was delayed by 2-3 hours due to the 1st engine failure during the push back and engines start up sequal. so the captain announced that the flight was a “No Go Flight” after been confirmed by the engineering team and aircraft replacement need to be done. so after 2-3 hours waiting at the LCCT boarding terminal we manage to on board the replacement aircraft and immediately takeoff to our destination. As for me the delay was not a big deal if you are looking at the safety issue hence when somebody asked me during the flight whether the passengers can claim something from Air Asia? since they know that I’m a lawyer, so i answer them what is the most important to you, safety or money?
For me this delay was beyond the control of the aircrew, management and also the engineering team since engine failure sometimes cannot be detected during the maintenance normal checkup so thanks to the Pilots who detected it and the right decision was made. In my opinion if the delay was due to the clear cut negligence cases of the pilot error or the engineering team or due to the inefficiency of the management ground staff then only Air Asia is liable for the compensation however my opinion this is not the case.
The bottom line here was that we reach to Miri airport safely although a bit late from the actual schedule and most importantly yesterday i received email from AirAsia giving me the e-gift voucher for RM200.00 due to delay and On Time Guarantee compensation.
Thanks Air Asia and i will use it for my trip somewhere November 2009 to Kuching or Bali.
Nor Azril Roselan
Legal Practitioner and frequent flyer of Air Asia.