21 February 2011

Bargain Hunter 101 (Survivor’s Guide)

AirAsia Social Media team

By AirAsia Social Media team

It’s time for another BIG SALE! Based on past experience, we’ve noticed that whenever we run any major promotion, there are always unavoidable hiccups here and there. To help you to book smoothly, we’ve identified some common issues and came up with a simple guide to help you to grab your low fares!

BIG SALE: Starts on 00:01hrs (GMT+8) 22 February 2011
Booking period: 22 – 27 February 2011
Travel period: 13 September 2011 – 29 February 2012

Before you start

1. Sign up for an AirAsia Account:
This helps a lot when you encounter payment error. You can always return to ‘Manage my booking’ to complete the payment without having to go through the hassle of rebooking! Much easier right?

2. Make sure you use IE8.0 or Mozilla Firefox
NO discrimination to other browsers but these two browsers are reported to be the most stable throughout the booking process.

3. Plan your trip in advance
• Prepare a few travel plans. If Plan A doesn’t work, at least you’ll have back-up plans and you’ll save the hassle of planning from scratch again.
• Have all guests’ details at hand. i.e: Name, Address, D.O.B, passport numbers, etc…
• If your passport is expiring soon / not registered yet, NO worries. Just fill in your current details and update your latest passport details via ‘Manage my booking’ at no extra cost and at a later time convenient to you.

4. IMPORTANT REMINDER:
You will only have up to 10mins at the Search and Select Flights pages each, linger any longer and you will be redirected back to the ‘Waiting Room’.

DO NOT attempt to open Multi-TABs (under the same browser) to search for fares as it may ‘confuse’ you during the booking process. You may end up with the WRONG travel date.

‘Waiting Room’
You will be directed to the ‘Waiting Room’ when your search needs a little more time. So don’t refresh your browser when you’re in there or face a whole new ‘Waiting Room’.

‘Busy Bee’ Page
These friendly bees tend to pop-up at the later stages of your booking IF the server is a little busy. You can easily ward these bees away by pressing the Back then Refresh buttons.

During the booking

1. Error Message [Invalid Name]
This happened because you have keyed in names which consist of symbols like
@, ‘, &, – and etc.
Please use only letters (A – Z) when you fill up your First and Last name.

2. Error Message [Invalid Pax Type]
Please make sure the Date of Birth of the passenger is keyed in correctly. Our new system will validate the information to for confirmation. Adult seat is applicable to Adults (>2 years old) and <2 years old for Infant seat. Please key in Guest Details in the following sequence: Adult -> Child -> Infant

During the payment

Here comes the most important part. Please remember the below scenarios to make sure you understand what is your payment status to make sure you grab your low fare successfully!

Scenario A

Reservation status: ‘Confirmed’
Booking number: ‘Yes’

Payment (at the bottom of the page) : “Confirmed”

This means your booking is successful. Please wait for your flight Itinerary to be sent to your email account (the one which you keyed in during the booking process).

Scenario B

Reservation status: ‘Confirmed’
Booking number: ‘Yes’
Payment (at the bottom of the page): ‘Pending’

This is due to a large number of payment requests received at the same time which slows down the booking process.

Solution :
Wait for 5 (FIVE) minutes and log on to “Manage my booking” to check if the status has changed to:

(I)
Reservation Status: ‘Confirmed’
Booking Number: ‘Yes’
Payment (at the bottom of the page) : ‘Confirmed’

Great! It means the payment is successful.

(II)
Reservation Status: ‘Need Payment’
Booking Number: ‘Yes’
Payment (at the bottom of the page) : ‘Declined’

Oops, this means the payment was NOT successful. Please click on ‘Add Payment’ to repay and Repeat the ‘Solution’ step.

The booking will only be on hold for 2 hours so make sure you keep trying until the payment is successful.

Scenario C

The ‘Bees’ page appeared after I click on ‘Submit Payment’. It mentions time-out / error.

Solution :
Don’t panic. Log on to ‘Manage my booking’ immediately to check if your booking is kept inside your Account.
Check scenario A / B to make sure you have completed your payment.

Reminder:
You can also Supersize Your Baggage, Pick A Seat and pre-book Hot meals, AirAsia Insure and SkyBus via ‘Manage my booking’ anytime up to the last 48 hours before your flight with the same discounts.

Due to the overwhelming response to our current promotion, it will take us a little longer to send you your itinerary via email. We thank you for your patience

Use mobile as an alternative
Did the ‘Waiting Room’ or ‘Bees’ page appear one too many times? Why not book via your mobile? Log on to www.airasia.com via your mobile to book with ease.
• It may be slow, too; but keep trying until you get it!
• Credit card is the ONLY payment method.

  • Badri

    crystal clear..

  • Anthony

    For the second point :

    2. Make sure you use IE8.0 or Mozilla Firefox

    I don’t understand why the AirAsia IT department doesn’t develop for safari and chrome. If you look at the browser statistics located at http://www.w3schools.com/browsers/browsers_stats.asp , you will see that chrome will soon outrank IE and it won’t be long before it takes over as the most popular browser.

    I must admit, the AirAsia site is a lot easier to use than it was a few years ago, but I think it’s still not as good as it should be. There are many times when you have to re-enter everything because the session locks up. It annoys you with all the dialog popups everywhere and it’s un-reliable in the booking process. For such a big company that rely so much on their online bookings, I would have thought that more (or better) resources would be thrown at the web site.

  • Colin

    Love this post. If you need a survival guide for your PC check out:

    http://www.pc-tips-and-tricks.com/reinstall-windows.html