AirAsia regrets to inform that due to the closure of Bangkok’s Suvarnabhumi International Airport, all flights to and from Bangkok scheduled for Wednesday 26 November 2008, have been cancelled.

All affected guests will automatically receive a refund via credit shell.

To make arrangements for your next flight to/from Bangkok, please proceed to the AirAsia Sales Counter at your respective airport of departure after the Bangkok airport has reopened. You may use your credit shell to redeem a seat on the next available flight to/from Bangkok (subject to Bangkok airport reopens and availability of seats).

Please note that these arrangements do not require a contact with our Call Centre. For Go Holiday customers, we are negotiating with the hotels and will contact you to keep you posted. For latest updates on AirAsia flights to/from Bangkok, please visit

AirAsia flights to/from Bangkok shall resume once the Suvarnabhumi International Airport reopens, subject to clearance from the Thai airport authority.

We regret any inconvenience caused.


We are the communications people at AirAsia and we look to keep you posted on the on-goings and latest news of the AirAsia world. We look to use the blog as another means of communicating with all AirAsians, staff and guest included on recent happenings. That means, when we say something, pay attention! Just kidding...but watch this space for latest news!

  • Chen

    i need to know how does this credit shell go about? Will Air Asia directly credited the differences to our credit card? Will Air Asia send us an email? So far there is no email being send to us? Our flight which supposed to depart on 27 Nov at FD3571 was cancelled.

  • AirAsia

    The blog team has left an explanation of what a credit shell is and how to activate it. Kindly refer to the post.

  • Anjoli

    Yeah true spirit means giving generously without expecting in return. Not just money or gifts, but also your time. Charities are in big need of donations – both financial and volunteers.